FAQ

Deposit and withdrawal

How do I deposit USD with U.S. Domestic wire transfer?
Published on Feb 5, 2025Updated on May 29, 202612
How do I withdraw USD with Bank transfer (ACH)?
Published on Feb 4, 2025Updated on May 29, 202612
What should I do if I mistakenly withdraw crypto via the wrong network?
Published on Jan 21, 2025Updated on May 29, 20264
How do I deposit USD or USDG with Bank transfer (ACH)?
Published on Jan 10, 2025Updated on May 29, 20262
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on Oct 21, 2024Updated on Feb 11, 202695
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on May 29, 2026757
Why is my deposit not credited even when all information is correct?
Published on Oct 17, 2024Updated on May 29, 20262,071
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on May 29, 2026275
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Jan 1, 2026459
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on May 29, 2026426
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on May 29, 202660
Why is there a minimum deposit amount for non-BTC?
Published on Oct 16, 2024Updated on May 29, 202633
Why is there a minimum amount to deposit BTC?
Published on Oct 15, 2024Updated on May 29, 202617
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on May 29, 2026248
Where can I find the minimum BTC amount required for deposits?
Published on Oct 15, 2024Updated on May 29, 202634

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