5 tips to verify my OKX Account

Account verification is a crucial step to make sure you can access all the products and services available on the OKX Brazil platform. That said, it's common to run into a few difficulties along the way. Verification exists specifically to prevent practices that compromise OKX's security and that of its users, which is done by confirming your identity. That's why OKX put together this guide to help you get your account verified.

Use your RG, CNH, or passport

OKX Brazil accepts your RG (national ID), physical or digital CNH (driver's license), and passport for identity verification. Unaccepted documents, such as your voter registration card, won't be enough to complete the process. Professional ID cards — like OAB (Bar Association), CRM (Medical Council), or CRECI (Real Estate Council) cards — usually aren't accepted either.

Take clear photos of your documents

Sharp, complete photos of your documents are essential for verification. Cropped or low-quality photos can prevent your information from being read correctly, which causes verification to fail. Make sure 100% of the document is visible in each photo, and take them in a well-lit environment.

Take a good-quality selfie

A good-quality selfie taken in a well-lit environment is required to confirm your identity. Low-quality selfies — where your face isn't clearly visible, or that are taken in poor lighting — can lead to rejected verification. Follow the on-screen instructions to take a selfie that meets the requirements.

Check for pending issues with your CPF at Receita Federal

Problems or pending issues linked to your CPF at Receita Federal (Brazil's Federal Revenue Service) can get in the way of verification. To check your status, visit the CPF Registration Status page on the RF website. Resolving any issues or irregularities with your CPF is essential for a successful verification.

Check for a mismatch between your registered name and your CPF name

Any mismatch between the name registered on the platform and the name linked to your CPF can cause verification to fail. This includes typos, using a nickname, or leaving out part of your surname. Try removing special characters, such as apostrophes (' or '), from your name and submit it again. Make sure the name you register matches your CPF name exactly.

Conclusion

Understanding and avoiding these common mistakes can make the OKX Brazil account verification process much smoother. Verification is a key step toward accessing the platform's services in full, and it strengthens security for both you and the exchange. If you're still running into issues, contact us via OKX Assistant, or ask in our community!