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Common scam tactics
Here are some of the common methods used by scammers: Method Example Fake trading education offers The user reported being scammed while seeking investment trading education on Facebook. The scammer contacted them, instructed him to call for a lesson, and asked him to share his phone screen. Under the guise of learning, the user was told to purchase lithium tokens and was promised a "gift".Published on Sep 28, 2023Updated on May 29, 20262,737How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Jun 2, 202655How do I add a custom remote procedure call (RPC) to the OKX Wallet?
RPC stands for remote procedure call, which is a protocol that lets your OKX Wallet communicate with a specific blockchain network. By adding a custom RPC, you can manually connect to different networks (like a testnet or a custom EVM-compatible chain) that aren’t preloaded in the wallet. This is especially useful for developers or users exploring new or lesser-known chains. Custom RPCs allow you to manually connect your OKX Web3 Wallet to a blockchain network that isn’t supported by default.Published on May 7, 2025Updated on May 29, 202624What should I do during or after a scam?
Relevant platforms may include WhatsApp, Telegram, Wechat, Line, Facebook, Instagram and etc. Screenshot key information: capture crucial transfer information, including the scammer's address, transfer screenshots, the scammer's false claims, and other scam website information. Ensure that the screenshots are clear and include timestamps and transaction details.Published on Mar 11, 2024Updated on May 29, 2026775How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.X To verify the official pages: Verify official page: go to the page and copy the X page link.Published on Aug 11, 2023Updated on May 29, 20265,390What's OKX P2P trading reviews feature?
Note: if you're using the P2P platform, we encourage you to leave feedback for your trading partners as it helps make the platform safer and more reliable.What are the tips for writing good feedback? Specific and detailed in your feedback. Focus on the positive and negative aspects of trading experience. Fair and unbiased feedback. Avoid personal attacks or insults.Published on Jul 17, 2023Updated on May 29, 2026129OKX AI 101
MCP Integration: Claude Code, Cursor, and other major AI tools can natively call onchain operations. Agent Payments Protocol (APP): AI autonomously handles quoting, negotiating, escrow, metering, and settlement.Published on May 4, 2026Updated on May 29, 20264How do I check the status of my institutional verification?
Find out the reason for your application rejection by selecting verification feedback Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on May 29, 202639OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on Apr 27, 2018Updated on May 29, 20267,501How does the P2P marketplace ads recommendation logic work?
Order cancellation rate ≈ 0 Transacted with a high number of users in the past 30 days Favorite rating and good feedback rating ≈ 99% Blocking rate / negative feedback ≈ 0 Average release crypto time or average payment time < 120s Order completion rate ≈ 99% Risk grade = no risk3. How can I create an ad with a higher rank in the marketplace?Published on Aug 24, 2023Updated on May 29, 202625OKX Web3 wallet customer review reward from Sourceforge terms and conditions
Your feedback on your experience with OKX and our products is important to us. OKX is inviting customers to post reviews on SourceForge. If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms & Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews.Published on Aug 7, 2023Updated on May 29, 202657How do I manage my P2P settings?
Voice phishing (vishing) that uses voice calls. A malicious person who uses vishing can call you and pretend to share that there's some news about your P2P orders or account. We'll never ask you for your personal info through a call or message you haven't requested. If you receive a suspicious email, SMS, or voice call, try to verify it through our official verification tool.Published on Aug 22, 2023Updated on May 29, 20262,538OKX customer review reward from Sourceforge terms and conditions
Your feedback on your experience with OKX and our products is important to us. OKX is inviting customers to post reviews on SourceForge. If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms and Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews.Published on Aug 7, 2023Updated on May 29, 202687What should I do if I release crypto but haven’t received payment?
Since this is an urgent issue, it’s recommended to submit a dispute or share your feedback with customer service agents while negotiating with the buyer. For delayed payments, such as large transfers, don't release crypto until the funds are confirmed in your account. If you mistakenly release crypto without receiving payment, kindly file a dispute promptly.Published on Mar 17, 2023Updated on May 29, 2026103How do I protect myself from new types of phone scams?
Be cautious of unknown calls and verify the identity of the caller. If you receive a call from someone claiming to be OKX official or falsely claiming to be cooperating with OKX and inviting you to join WeChat groups, Telegram groups, or other third-party chat tools, please verify their identity immediately through official OKX channels (here). Note: Official customer service will only contact users through the in-app voice function.Published on Mar 21, 2025Updated on May 29, 20261