Why does the withdrawal platform show a successful withdrawal, but the assets haven’t arrived in my OKX account? When depositing digital assets such as Bitcoin (BTC) to OKX, you may find that the withdrawal platform (or wallet) shows the withdrawal as successful, but the assets have not yet arrived in your OKX account. This may be due to the following reasons: Completing a withdrawal on the...

This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account. You want to migrate an unverified account into a verified account. Note: you can't merge a verified account into an unverified account.How to migrate my email address or phone number?

This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account.How do I migrate my email address or phone number?

The gift box is distributed as a complete set, claiming individual items or specific components separately is not supported.Can VIP users claim this gift box as a birthday reward? No. This gift box is specific to the campaign and must be claimed during the campaign period. Separate birthday claims aren't available for this item.Will a drop in VIP tier after claiming affect my shipment? No. Eligibility is locked in based on your VIP tier at the snapshot time.

Enjoy your reward and happy redeeming!

For further assistance, please reach out to OKX Shop customer support via shop@okx.com and we’ll be happy to help. For a clearer picture of what OKX House is all about, visit here.

If you accidentally sent a withdrawal to the wrong user ID (UID) of another OKX user, please note that we can’t directly reverse or recover funds once they’ve been credited to another user’s account. However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2.

Alternatively, you can select Cancel and use your password insteadVerify with another device You'll be prompted to verify using a passkey on another device Scan the QR code with your other device to complete the verification Use another device to scan the QR code Note: to ensure a smoother user experience during passkey verification, we suggest using Chrome or Safari.

The passkey can be added from your phone's biometrics such as Fingerprint Unlock or Face ID, a USB security key, or from another device (for example, another phone). Follow the instructions provided during the process. 1. Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 7.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed.

Trade errors are any incorrect trades that were made in good faith, for instance mistaking one user's trade for another when dealing with multiple counterparties at the same time. If price action is in the other direction shortly after a trade or there were not adequate checks before executing, a trade error is not deemed to have occurred.

Invalid Proof of Address Issue Description: The proof of address shows another person’s name instead of yours. You submitted proof of address document is not acceptable.

If you encounter payment issues while buying crypto through P2P, you can refer to the following solutions:I'm unable to complete the paymentMy bank card can't complete the payment If a risk warning appears and the transfer can’t be completed, contact the seller through the platform's in-app chat to check whether you can switch to another payment method.

Another edge case may occur when a repayment is marked as successful, but a very small amount of the borrowed crypto remains unpaid due to trading fees applied during the order. In this case, simply initiate another repayment using collateral to settle the remaining amount. If you're wondering how Flexible Loan works, you can learn more here.

DApps have long been hosted on websites and programs disconnected from one another, and it can be a bumpy journey to access them. There's a crying need for a once-and-for-all gateway to help users jumpstart immediately. To fill in this gap, we've integrated popular DApps for an accessible and inclusive user experience, users can search and enjoy DApps on our platform.On the app Open your OKX app, go to Homepage and select Wallet Note: for the new user, refer here to create your own OKX Wallet.

However, once an address is saved as a universal address or EVM address, it can't be saved again as another address type.Which types of BTC addresses are supported on this platform?