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What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
Note: T+1 restrictions cannot be appealed for early unfreezing.Published on Mar 17, 2023Updated on Jun 17, 20263,147How do I stay safe from phishing SMS using the name OKX?
These fake messages are not only misleading in content, but also dangerously convincing in appearance, often showing up in the same SMS thread as our real communications. Below, you'll find a breakdown of how these scams operate, why they’re so effective, and what steps you can take to protect yourself and your crypto.What’s happening? We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name.Published on May 9, 2025Updated on May 29, 2026325How do I check the withdrawal status on the blockchain?
1. Check withdrawal statusStep 1: Obtain your blockchain transaction hash (TxID) Log in to your account and go to Assets > History > Assets > Locate the relevant withdrawal record and copy the transaction hash (TxID). Note: If the TxID is not available, it means the withdrawal request may not have been processed by OKX yet. Please wait patiently.Step 2: Open the blockchain explorer Based on the withdrawal network you selected, open the corresponding blockchain explorer.Published on Jun 12, 2025Updated on May 29, 202676What should I do if my TRON wallet permissions have been transferred?
On the TRON network, unauthorized wallet permission changes are one of the most common wallet-related scam categories, including the following: 1. Wallet address permissions are transferred Scammers often lure users with low-priced offers (such as fuel cards, gift cards, or recharge services) and direct them to malicious links. These links may trigger smart contract authorization or permission modification requests that attempt to change the management rights of your wallet address.Published on Aug 7, 2025Updated on May 29, 202617What is DEX Boost and how do I participate?
The daily balance is calculated as a 24-hour average Example: if you hold 2400 USDT for only 1 hour in a day and 0 for the rest of the time, then the daily balance = 2400 ÷ 24 = 100 USDTFAQWhat's DEX Boost data? Boost data consists of Boost trading volume and Exchange balance. This data is used to determine your eligibility to participate in activities and how much bonus you can receive.Published on Dec 13, 2025Updated on May 29, 20262How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on Aug 2, 2023Updated on Feb 11, 2026135Index components weightage adjustment FAQ
1. What are the highlights of the changes to the index component weighting? You may refer to the table below for the changes: Changes Before After 3 or more index components are available Components are weighted equally Components are weighted by their pre-set weighted values Component's price deviation limit The deviation limit was ±3%.Published on Dec 14, 2023Updated on May 29, 202613How do I buy NFTs?
You can either Make offer or Buy, fill in the details, and select Confirm to complete your orderOn the app 1. Open OKX app, then select Web3 at the top. Connect your OKX wallet, and find Explore / More > NFT 2. Search for your favorite NFTs, or find your preferred collection and select the NFT 3.Published on May 30, 2023Updated on May 29, 2026531What should I do if I encounter problems sending assets from my OKX Wallet?
1. After submitting a transfer, you will be redirected to the transaction details page, where you can find and copy the Transaction ID (TxID). 2.Published on Aug 11, 2025Updated on May 29, 202627What types of partnerships does OKX have?
OKX Market Forced Royalty Contract 1. What is OKX Market Forced Royalty Contract? OKX Forced Royalty tool offers a comprehensive service process for your collection. This ensures that users can consistently achieve 100% royalty collection whenever they trade in the secondary market. To achieve this, you need to allow the collection to exclusively conduct mandatory transactions on the OKX market.2. What are the supported chains? Currently, we support ETH, Polygon, Arbitrum, and BNB Chain.Published on Jun 18, 2024Updated on May 29, 2026130What's DEX Referral program?
Wait for Follow-up: Our Business Development team will review your materials within 1 day and will reach out to you using the contact information provided.How do I expedite my application? If you haven't received a response after 1 day, revisit the application page and select Nudge. After selecting the button and completing the signing, your application will be prioritized and our business team will be notified to follow up.Published on Jul 21, 2025Updated on May 29, 2026380How can you protect yourself from a phishing attack?
1. What's a phishing attack? A phishing attack is a prevalent online scamming method where perpetrators use various techniques to mimic the URL address and webpage contents of a legitimate website.Published on Aug 17, 2023Updated on May 29, 20263,779How do I add a custom remote procedure call (RPC) to the OKX Wallet?
New RPC URL: the custom RPC endpoint (must be a valid HTTPS address). Chain ID: unique identifier for the network (for example, 137 for Polygon). Currency symbol (optional): like ETH, BNB, and more. Blockchain explorer URL (optional): for viewing transactions (for example, https://polygonscan.com). Select Save or Add. Your custom RPC network will now be available on the network list. Note: Make sure the RPC URL you’re using is from a trusted source.Published on May 7, 2025Updated on May 29, 202624I haven't received the verification code
If the page shows that the authentication code failed to send, please wait 1 hour before trying again.Published on Aug 16, 2023Updated on Jun 18, 202633,323DEX Referral FAQ
Formula: Your Actual Commission = Total Commission Rate - Discount Given to Friend Examples: Example 1: Your tier: Tier 1 (20% total commission) Discount given to your friend: 10% Friend's trading fee: 10 USDC Result: Your commission: 10 USDC × (20% - 10%) = 1 USDC Friend's savings: 10 USDC × 10% = 1 USDC saved Example 2 (important warning): Your tier: Tier 1 (20% total commission) Discount given to your friend: 20% Result: Your commission = 20% - 20% = 0% (no commission) Avoid setting discountsPublished on Dec 31, 2025Updated on May 29, 20264