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Know Your Business (KYB) FAQ
KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.Published on Jan 29, 2025Updated on May 29, 2026FAQ31How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on Aug 2, 2023Updated on Feb 11, 2026FAQ135OKX to introduce options with a third daily expiry
To provide you with more flexibility, OKX will expand the daily options range with a third daily expiry. The first daily option with a third daily expiry will be launched at 8:30 am UTC on July 7, 2023 and expire at 8:00 am UTC on July 10, 2023. The new daily options will have a similar contract specification to existing options on OKX. They can be traded 3 days before their expiry day at 8:30 am UTC and will have an initial trading lifetime of 3 days after introduction.Published on Jul 4, 2023Updated on May 29, 2026AnnouncementsThird Party App IP Whitelist Launch
For users that want to connect with a broker securely, we do recommend you to create API keys using this feature if your broker supports server IP whitelisting Log in to your OKX account Go to your profile icon (upper right corner) Click "API" and "Create API Key" For Purpose, choose "Binding third-party apps" Select from the dropdown to see the whitelisted Third Party Apps that support IP whitelist and choose your preferred broker Fill in the rest of the fields Confirm your API key creationPublished on Jan 5, 2023Updated on May 29, 2026Product documentationSimple Earn Bonus Rules Change announcement
Sub-accounts aren’t eligible for this reward. OKX Team February 10, 2026Published on Feb 10, 2026Updated on May 29, 2026AnnouncementsSimple Earn Flexible bonus policy update
The adjustments are as follows: Bonus rules Crypto Bonus APR Individual limit Bonus period USDT 10% 1000 USDT 180 days USDC 10% 1000 USDC 180 days BTC 5% 0.01 BTC 180 days ETH 5% 0.2 ETH 180 days OKB 5% 10 OKB 180 days Eligibility Your master account must complete identity verification. Using a sub-account is ineligible. Each crypto is eligible for a bonus of 180 days only. Users who have previously enjoyed bonus for more than 180 days will no longer be eligible.Published on Oct 7, 2024Updated on May 29, 2026AnnouncementsHow do I use Trading bonus?
We'll reclaim any credits which aren’t used within this period.Switching account mode If you switch out of spot and futures mode, any activated but unused Trading bonus balance in your account will become invalid.Terms and Conditions Trading bonus can't be transferred to other accounts or withdrawn. Profits earned through trading bonus can be transferred to other accounts or withdrawn. Trading bonus have an expiration time for both activation and usage.Published on Mar 8, 2024Updated on May 29, 2026FAQ1,259Get an extra 20% bonus on Gas Station
You'll get an extra 20% bonus on your first successful transaction only after the event starts。 Each user can only participate in the event once. Terms & Conditions: This event starts at 00:00 on January 17, 2023 (UTC+8), and it'll automatically end when 1,000 users have participated. OKX reserves the right to exclude any participant from this event and/or cancel this event without prior notice.Published on Jan 8, 2023Updated on May 29, 2026AnnouncementsXAUT Simple Earn Flexible bonus policy update
The adjustments are as follows: New Bonus rules Crypto Bonus APR Individual limit Bonus period USDT 10% 500 USDT 180 days USDC 10% 500 USDC 180 days BTC 5% 0.01 BTC 180 days ETH 5% 0.2 ETH 180 days OKB 5% 10 OKB 180 days XAUT (NEW) 13% 0.1 XAUT 90 days Eligibility Your master account must complete identity verification. Using a sub-account is ineligible.Published on Mar 27, 2026Updated on May 29, 2026AnnouncementsHow do I buy and sell crypto with a third party?
Anyone with a registered OKX account, verified their email or mobile number, who set up 2FA identification and fund's password in the security settings, and has completed verification. Note: your third-party account's name shall be identical to OKX account's name.How long does it take to receive fiat when selling crypto? It is subject to the fiat merchant's discretion. If you choose to sell and receive through a bank account, the process can take 1-3 business days.Published on Sep 5, 2023Updated on May 29, 2026FAQ677How do I check the withdrawal status on the blockchain?
Check withdrawal statusStep 1: Obtain your blockchain transaction hash (TxID) Log in to your account and go to Assets > History > Assets > Locate the relevant withdrawal record and copy the transaction hash (TxID). Note: If the TxID is not available, it means the withdrawal request may not have been processed by OKX yet. Please wait patiently.Step 2: Open the blockchain explorer Based on the withdrawal network you selected, open the corresponding blockchain explorer.Published on Jun 12, 2025Updated on May 29, 2026FAQ76How do I check my deposit progress?
Select View on blockchain explorer to check the real-time progress Select View on blockchain explorer to view the real-time progressOn the web Log in to your account at okx.com and select Deposit Find your deposit at All deposits and you're able to view the deposit amount, deposit status, deposit progress, and deposit time You can select View at Deposit address to check the real-time progress Find your deposit and select View to check the real-time progress Note: You can view your deposit historyPublished on Aug 13, 2023Updated on May 29, 2026FAQ9,054P2P referral bonus: Invite your friends and win USDT!
We're thrilled to announce an exclusive P2P referral bonus. Share your referral link, invite friends to register and trade on our P2P marketplace to win. The more people you invite, the more you earn! When your referee buys a minimum of 50 USDT on OKX P2P, you'll both be eligible for a 5 USDT reward and a Mystery Box. The 5 USDT reward will be deposited into your funding account within 30 days after the end of the campaign.Published on Mar 1, 2024Updated on May 29, 2026AnnouncementsAnnouncement on discontinuing BTC crypto-margined third quarterly expiry futures
In light of recent market conditions, OKX will discontinue the BTC crypto margined third quarterly expiry futures. The last third quarterly futures contract expiring on June 26, 2026 will roll down into a second quarterly futures contract, and no further third quarterly contract will be generated. As a result, the number of expiration dates for BTC crypto margined expiry futures will be reduced to 6. Thank you for your continued support. OKX Team October 3, 2025Published on Oct 3, 2025Updated on May 29, 2026AnnouncementsHow do I buy crypto with a third-party channel in Taiwan?
Select your preferred third-party channel in the Payment method, then select Next If you select the crypto that is not supported by your preferred third-party channel, you're required to purchase the USDT from your selected third-party channel first. Then, our platform will convert the USDT to your desired crypto. Note: there'll be a Margin balance reminder to remind you that we'll use your fund in the trading account to cover the margin balance if there's a margin shortfall on your order.Published on Oct 25, 2024Updated on May 29, 2026FAQ13