What's emergency contact? On our platform, the security of your assets is our top priority. The Emergency Contact feature allows you to designate a trusted individual whom we can reach out to in unforeseen circumstances. If we are unable to contact you after a defined period of inactivity, we will attempt to contact your emergency contact using the information you have provided.How do I add emergency contact?

If it’s automatically changed, there may be a risk.What should I do if I suspect my device has been compromised?

If you use passkeys or two-factor authentication (2FA) that are synced across devices, these can also be extracted, allowing the hacker to gain full control of your account.What should I do if I suspect my account has been compromised? If you detect suspicious activity on your device or account, act quickly: Disconnect from the Internet — turn off Wi-Fi or power down your device and router If you can still access your OKX account, freeze it before disconnecting.

You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contacts

The FILUSDT index rebalance and other trading rules of OKX’s FILUSDT perpetual swap contract before and after the mainnet launch are as follows: 1. Before the mainnet launch Before the Filecoin mainnet launches and while there is no FIL mainnet token trading pairs on mainstream exchanges, the index will continue to use the following components: Exchange Trading Pair Weight Gate.io FIL6/USDT（previously known FIL/USDT pair） 33.3% Poloniex XFIL/USDT 33.3% OKX FILUSDT perpetual swap 33.3% 2.

TON can incorporate other blockchains and link them with each other through a technology called Hypercube routing. TON Storage, TON Sites and TON DNS will finalize the structure of the network, in which blockchains are not only able to easily communicate with each other but also access files and websites from the internet. The goal of TON is to create a Web 3.0 internet — which includes decentralized storage, I2P network, instant payments and user-friendly dApps.

Before trading any digital asset, you should do your own research and evaluate your risk appetite. OKX is not responsible for any losses which you may incur from trading digital assets. Please refer to OKX Terms of Service and Risk & Compliance Disclosure for more information. For any inquiries, please feel free to contact us via OKX Support Center or connect with us on any platform of your choice. OKX Team Dec 16, 2024

New-user activities are limited to those who have not traded on the platform before registering. If a user participates in multiple activities, only the last campaign registered will be rewarded. OKX has the discretion to convert any rewards into platform vouchers or USDT of equivalent value or less value.

Insufficient cloud storage: Ensure there's enough available storage in your cloud drive. You may need to clear some space before trying again. HMS Core components (Huawei devices only): If you're using a Huawei device, make sure HMS Core is installed and updated to the latest version via AppGallery. After confirming the above, try backing up your wallet again. Visit OKX wallet FAQ or contact our OKX Assistant for further assistance.

To delete any payment method, just select it and select Delete. Note that you'll need at least 1 payment method to receive funds from other merchants.What should I do if my bank card is frozen? Usually, this issue is related to your bank's actions or regulations. To solve it, contact the bank that issues your card and provide any relevant info.How do I identify phishing during P2P trading? When you use P2P trading, you're always dealing with other OKX merchants.

Before trading any digital asset, you should do your own research and evaluate your risk appetite. OKX is not responsible for any losses which you may incur from trading digital assets. Please refer to OKX Terms of Service and Risk & Compliance Disclosure for more information. For any inquiries, please feel free to contact us via OKX Support Center or connect with us on any platform of your choice. OKX Team Dec 17, 2024

On the app: Go to P2P trading > Orders > Select the order in question > Need Help Select the category of your dispute > Upload a screenshot of the buyers' payment proof and add your remarks > Submit DisputeWhat should I do if I am unable to contact the seller? You can file a dispute with OKX support.

Follow this guide to enhance the security of your OKX app and device:Scenario 1: I have downloaded the unofficial clientWhat are the risk indicators? The app interface appears distorted or has functional abnormalities. You cannot update the app through official channels. The app frequently requests unnecessary permissions (e.g., access to contacts, SMS).How do I obtain the official OKX Client? Visit the official website: manually enter www.okx.com in your browser (beware of search engine ads).

Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account.

Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.