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How do I find my user ID (UID)?
You'll see your user ID under Profile > Personal info, and there's a copy option next to your user ID User ID is one of the details shared within the Personal info section You'll need to provide your user ID for any customer support issues. Learn more about your account by visiting our OKX FAQ page.Published on Mar 20, 2025Updated on Jun 18, 2026206How do I verify my identity with ID and selfie photos?
The ID should also meet the following requirements: All information, including your profile photo, is clearly legible; Within expiry; Contains your date of birth.How to properly take photos of my ID? Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy. The photos of your ID should also show all corners of the ID card or document.Published on Sep 4, 2024Updated on May 29, 202655What should I do if my withdrawal was sent to the wrong user ID (UID)?
If you accidentally sent a withdrawal to the wrong user ID (UID) of another OKX user, please note that we can’t directly reverse or recover funds once they’ve been credited to another user’s account. However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2.Published on Oct 13, 2025Updated on May 29, 202622General X Drops Campaign Terms and Conditions
Hard Cap: A hard cap applies to the amount of crypto assets eligible to participate in reward calculations. The specific hard cap amount may vary by campaign and by user tier (e.g., standard users vs. VIP users). Any crypto assets held by a user in excess of the applicable hard cap will not be counted toward the reward calculation. Please refer to the individual campaign page for the applicable hard cap.Published on Feb 12, 2026Updated on May 29, 2026How do I use the custom interval feature?
Adapt to various market conditions: adjust intervals dynamically based on market volatility and trading goals. By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on Mar 5, 2025Updated on May 29, 202663.1M+ $SENT X Drops campaign terms and conditions
Hard Cap: There is a hard cap of $20,000 USD per user for crypto assets eligible to participate. Any crypto assets held by a user in excess of $20,000 USD will not be counted toward the reward calculation.Published on Feb 4, 2026Updated on May 29, 20268M $SPACE Drops Campaign Terms and Conditions
Hard Cap: There is a hard cap of $20,000 USD per user for crypto assets eligible to participate. Any crypto assets held by a user in excess of $20,000 USD will not be counted toward the reward calculation. Distribution: Rewards will be automatically credited to the user’s funding account on a daily basis following reward calculations and the completion of OKX's risk control review.4.Published on Jan 27, 2026Updated on May 29, 2026500k $BREV campaign terms and conditions
Hard Cap: There is a hard cap of $10,000 USD per user for crypto assets eligible to participate. Any crypto assets held by a user in excess of $10,000 USD will not be counted toward the reward calculation.Published on Jan 8, 2026Updated on May 29, 20261.25M $FOGO X Drops Campaign terms and conditions
Hard Cap: There is a hard cap of $10,000 USD per user for crypto assets eligible to participate. Any crypto assets held by a user in excess of $10,000 USD will not be counted toward the reward calculation.Published on Jan 8, 2026Updated on May 29, 2026450k XPL - X Drops Campaign Terms and Conditions
Hard Cap: There is a hard cap of $10,000 USD per user for crypto assets eligible to participate. Any crypto assets held by a user in excess of $10,000 USD will not be counted toward the reward calculation.Published on Dec 16, 2025Updated on May 29, 20261.5M $NIGHT X Drops campaign terms and conditions
Hard Cap: There is a hard cap of $10,000 USD per user for crypto assets eligible to participate. Any crypto assets held by a user in excess of $10,000 USD will not be counted toward the reward calculation.Published on Dec 11, 2025Updated on May 29, 20261M SEI X-Drops Campaign - Terms and Conditions
Hard Cap: There is a hard cap of $50,000 USD per user for crypto assets eligible to participate. Any crypto assets held by a user in excess of $50,000 USD will not be counted toward the reward calculation.Published on Dec 4, 2025Updated on Dec 11, 2025How do I capture dual-pronged arbitrage opportunities with the OKX ETH/BTC Bot?
With a range of advantages, flexibility, and adaptability to market conditions, the ETH/BTC Bot stands as a beacon of innovation, inviting users to explore the vast potential of dual-pronged arbitrage opportunities in the cryptocurrency market.Published on Mar 6, 2024Updated on May 29, 202627How do I reverse my trading position with one tap?
The One-tap reverse feature lets you adapt immediately by flipping your position with a single action. Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters. Minimize execution errors: reversing a position manually could lead to mistakes in quantity or price input. One-tap reverse reduces that risk by automating the action with default precision.Published on Jul 5, 2025Updated on May 29, 202610Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the service status, so you can stay informed and resume operations as soon as possible.Hard fork (Deposit/withdrawal suspension) A hard fork is a disputed blockchain upgrade that must be completed before service can resume. Once the hard fork is complete, we'll start up again without delay. What's forking?Published on Aug 31, 2023Updated on May 29, 20261,055