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Where do I find limits, fees and processing time details for cash deposit?
Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:On the app Select Transfer on the home page Select the Transfer option Select Deposit Select Deposit as your transaction method Select US Dollar Select your preferred currencyOn the web Select Deposit from the home page tab, select Deposit cash from the Deposit menu off the home page tab or go to Assets and select Deposit Select Cash Select your preferred entry to Deposit on the home pagePublished on Apr 14, 2026Updated on May 29, 2026What is DEX Boost and how do I participate?
Releasing your wallet means leaving the Exchange DEX ecosystem. You won't be able to continue participating in Boost activities or claim any pending rewards.Why do some activities support Web3 while DEX doesn't? Some activities may not support DEX because the required chain isn’t supported yet or due to compliance restrictions.Published on Dec 13, 2025Updated on May 29, 202652How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains a residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) Valid utility bills such as water, electricity, gas, home-attached TV or internet bills, or landline telephone bills. Mobile phone statements are not acceptable.Published on Sep 25, 2024Updated on May 29, 20263How do I discover new tokens?
If you want to discover new tokens in the ever-evolving cryptocurrency market, a great starting point is to visit the Rankings page or go to OKX App home page > New > select crypto pair, then tap Info at the top to view the popularity and market cap rankings. Tap through to explore the full rankings page.What's the Ranking page and how can I use it to discover new tokens? The page offers a comprehensive overview of the latest tokens available for trading.Published on Aug 9, 2024Updated on Jun 18, 202655Where do I find limits, fees and processing time details for cash withdrawal?
Here's how to access our cash withdraw feature, once you log in to your OKX account from mobile app or website:On the app Select Transfer on the home page Select the Transfer option Select Withdraw Select Withdraw from the pop-up menuOn the web Go to Assets and select Withdraw Select US Dollar Select Assets and Withdraw from the menu before selecting US Dollar on the Withdrawal page Click Select on the withdrawal method Select your type of withdrawalHow do I access supported currencies and cash withdrawalPublished on Apr 14, 2026Updated on May 29, 20261How do I automate grid trading strategies on futures grid trading bot?
To access the futures grid trading bot, navigate to the home page and select Trade In the app’s Trade section, select the trading pair at the top of the screen Kickstart your futures trading bot automation journey by selecting Trade From the options available, select Trading bots to access the list of bots available Select Trading bots Next, select Grid bots Find Spot Grid option at Trading bots > Grid bots Then, select Futures grid Futures grid is available as one of Grid bots' options Select thePublished on Jun 13, 2024Updated on May 29, 202640What should I do if my withdrawal isn't successful?
Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.Published on Oct 17, 2024Updated on May 29, 2026276How do I fix common issues with DEX trading wallet passkeys?
If there's no label on your passkey, it means the passkey is currently limited to Exchange only transactions and can't be used for DEX.Published on Nov 4, 2025Updated on May 29, 20261What should I do if I want to withdraw assets that are not supported on other platforms?
This means that even if the assets have been transferred from the withdrawal side, the receiving platform or wallet may still require a certain number of block confirmations before the assets are credited, resulting in a temporary delay in the crediting of assets. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform.Published on Apr 8, 2025Updated on May 29, 202612Outcomes User Guide
OKX App home page with Outcomes feature Method 2: open the OKX app, select Trade, then select DEX > OutcomesStep 2: Browse and select events Once inside, first take part in a campaign to receive OKX Campaign Points (xp). After receiving xp, browse events by category or use the search bar to find events of interest.Published on Jun 2, 2026Updated on Jun 19, 20263How do I select the correct network for my crypto withdrawals and deposits?
Each chain uses its own cryptography, which means each chain speaks its own "language". For most cryptocurrencies, OKX will automatically select the correct network, but for some, you'll be given the option to choose from a number of different network options. For those assets that prompt you to select a network, you must select the correct network. Selecting the wrong network could mean losing your funds.Published on Aug 22, 2023Updated on May 29, 202621,589How do I set my preferences?
On the app's Home, tap the Message icon in the upper right corner, then select System Notifications to view system notification messages. Tap the settings icon in the upper right corner, then select Notification Settings to configure the notification types for different modules. For the Transaction module, you can enable Email, Push Notifications, and Web Notifications. For the New Features and Promotions module, you can enable Email and Push Notifications.6.Published on Nov 1, 2025Updated on Jun 18, 202634How do I buy crypto with debit cards?
After completing your buy order, you will see a debit authorisation on your card and you will receive your crypto in your assets You can select Review details to view your order history or select Back to home to your homepageFAQ1. What cards can I use? You can use Visa or Mastercard cards. At this time, we only support debit cards in the US.2. What are the fees and processing time? The processing time is instant. Fees may vary depending on the country of residence you belong to.Published on Sep 13, 2024Updated on Jun 3, 20267Why haven’t I received a reply from the blockchain project team?
Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks? We connect to multiple blockchain networks — including Ethereum, Bitcoin, and others — to support deposits, withdrawals, and on-chain transactions.Published on Oct 17, 2025Updated on May 29, 202615Address type upgrade FAQ
What do "Network scope" and "Token scope" mean when I add an address? These new options give you more flexible and secure control over your withdrawal addresses. Network scope (for EVM addresses): Choose "All EVM networks" to use the address across all EVM-compatible networks, or "Single EVM network" to restrict it to one specific EVM network.Published on Aug 26, 2025Updated on Jun 18, 2026860