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5% Deposit Match Campaign - Terms and Conditions
Example: If a user deposits $1,000 on Day 1 and qualifies for that tier, then later deposits an additional $3,000 on Day 10, they will unlock both Tier 1 and Tier 4 if both tiers meet the 90-day AUM rule. OKX reserves the right to send weekly reminders to users whose AUM falls below their qualifying threshold.Published on Dec 1, 2025Updated on Dec 1, 20252How can I do spot trading with the Jupyter Notebook?
Note: for spot trading under "cash" tdMode, you mainly need to check the cashBal, frozenBal parameters for each ccy under details, and the totalEq parameter. 1 import okx.Account as Account 2 flag = "1" # live trading: 0, demo trading: 1 3 4 accountAPI = Account.AccountAPI(api_key, secret_key, passphrase, False, flag) 5 6 result = accountAPI.get_account_balance() 7 print(result)8. How can I access the four different account modes?Published on Sep 29, 2023Updated on Sep 10, 2025550What should I do if I mistakenly withdraw crypto via the wrong network?
For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4. Return to the MetaMask wallet, select the network that you've wrongly transferred, or select Add a network to add the network 5.Published on Jan 21, 2025Updated on Apr 3, 2026Buy crypto and earn XAUT FAQ
You can earn up to $100 in XAUT by following these steps: Opt in to the campaign through the app Buy $100+ of any eligible crypto to get your Day 1 reward - $20 in XAUT Finish your streak by buying $100+ of eligible crypto for an additional 4 days in a row (total of 5 days) by 11:59 PM PT to get your streak completion reward - $80 in XAUTHow does the reward breakdown work? Day 1: first day reward for completing your first eligible buy. Day 2: continue streak. Day 3: continue streak.Published on Apr 1, 2026Updated on Apr 9, 2026How do I buy crypto and earn rewards?
Complete by: all 5 buys must be completed by February 20, 2026.What happens if I miss a day? If you miss a day, don't worry—you won't lose your progress entirely. Once you earn your first $5 reward, your streak will simply reset to Day 2. You'll then need to complete 4 more daily buys to get the final reward.Published on Dec 29, 2025Updated on Jan 29, 20263Why is my accessible balance lower than my funds unavailable for withdrawal?
USD value (Crypto asset) Accessible balance 20,000 (~20 ETH) Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 5: once the withdrawal confirmation is completed for the initial 1 BTC deposit, the funds under the unavailable for withdrawal portion are unlocked. The user is now able to withdraw 20 ETH.Published on May 13, 2024Updated on Apr 3, 2026344Crypto profit & loss analysis (PnL) FAQ
The number of assets changes in real-time, but there is a 5-10 minute delay in PnL.4. Is Crypto PnL analysis sharing available for all cryptos? No, stablecoins do not support PnL sharing at the moment.5. How is cumulative PnL calculated? When the total value of crypto assets is greater than $10, the system will start calculating the cumulative PnL. If a crypto borrowing has occurred, the absolute value of the borrowed crypto is greater than $10 and that currency will also be displayed.Published on Apr 3, 2026Updated on Apr 6, 2026Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
For example, in Figure 1, the user with an id of id_k will calculate hashk = hash("20" + "15" + "5" + "id_k" + "99821"), and the other data in the red square frame will be the Merkle path verification. An open source tool is provided for users to do this verification. Since the leaves of the Merkle tree are hashes, none of your private information will be leaked to others.How do I verify? 1.Published on May 10, 2023Updated on Sep 8, 2025179Trading Fee Rules FAQ
For example, in a BTCUSDT perpetual contract, if your current position value is 20,000 USDT with a floating profit of 15 USDT, the opened trading fee is -4 USDT, the closed trading fee is -5 USDT, and the funding fee is -1 USDT. After closing the position, your realized profit will be 5 USDT (= 15 USDT – 4 USDT – 5 USDT – 1 USDT). For margin trading, only the closed profit is recorded, without realized profit, so the profit when holding and after closing the position remains consistent.14.Published on Mar 22, 2024Updated on Apr 9, 20261,077What should I do if there is a payment due for my ACH deposit?
If you are unable to initiate a repayment for an ACH transaction due to an issue, please contact our Customer Support for further assistance.5. How will I know when my account is restored? Once your payback deposit has been cleared and we have successfully received the funds (which can take up to 5 business days), the restrictions on your account will be lifted automatically. We will send you a confirmation email as soon as this is done.6. What happens if I don't repay by the deadline?Published on Sep 29, 2025Updated on Mar 13, 20261Satoshi test FAQ
You'll need to send a random amount specified by us, typically worth 5 USDC, for the test. This amount will be specified during the verification process.4. What happens if I send the wrong amount to the Satoshi test? If the amount sent doesn't match the specified amount for the Satoshi test, the verification will fail. You'll need to restart the test with the correct amount to proceed with your transaction.Your deposit will be locked and you may unlock it by providing the sender's info.Published on May 28, 2024Updated on Oct 15, 202539What should I do if facial recognition fails?
Note: if you forget the cloud backup password, you won't be able to restore the keyless wallet from the cloud.4. Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 1 hour before trying again. Make sure your full face is visible and the camera is not blocked.5.Published on Oct 11, 2024Updated on Apr 6, 2026434Unified USD Orderbook FAQ
The Unified USD Orderbook is a feature that allows users in certain jurisdictions to trade USD pairs using USD, USDC, or other selected stablecoins pegged 1:1 with USD. It combines the liquidity of USD-based assets into a single orderbook for a seamless trading experience.FAQ1. What stablecoins are supported for trading in the Unified USD Orderbook?Published on Jul 4, 2025Updated on Mar 4, 20264How does fast redemption work?
During this time, you can still cancel your redemption 0 ETH Day 5: First partial redemption You reach the front of the redemption queue. Due to redemption by other users, the daily limit only has 50 ETH left. You receive 50 ETH. 50 ETH Day 6 - 9: Partial redemption Over the next 4 days, you receive 100 ETH daily. 450 ETH Day 10: Full redemption On the last day of the standard redemption period, all outstanding crypto are settled all at once.Published on May 8, 2025Updated on Mar 4, 2026134How do I enable allowlist? (web)
If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started 1. Login to your account at okx.com, go to Assets > Withdraw 2. Select the crypto you'd like to withdraw > On-chain 3. You can either enter the address or select the address in your address book. If there's no address available, you can select Add address or Manage address book to add a new address to your address book. Open your address book 4.Published on Aug 14, 2023Updated on Feb 12, 2026417