Once resolved, you can return to the account closure steps above. Note: forfeiting your balance is permanent. Once cleared, those assets can't be recovered.Can I re-register after my account is closed? It depends on how your account was closed: If you close the account yourself: Re-registration is possible after a cooling-off period. During this time, the same phone number, email, or identity information can't be used to create a new account.

If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead Select Reason to close account Instead of closing your account, you can also select to Freeze account Migrate account View tutorials Select Continue to close if you still want to close Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue Read the information

When trading, you may consider using limit orders, which are placed at a specified price and don’t execute immediately.

Why can't I take screenshots on the desktop app? If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage.

Note: You're not allowed to perform withdrawals within 24 hours after you've changed your phone number You can change or reset your phone number, but you can't remove it.

What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.

Perform a factory reset to restore default system settings. If financial risks still exist after these steps, consider replacing the device and contacting our support immediately at urgent@okx.com.What are the things that I can do daily to secure my security?

Share information about: Funding sources Capital allocation Investor backing Transparency improves credibility.Should I provide updates during the process? Yes. Regular updates on milestones, partnerships, or key developments — including your MiCA Whitepaper for regulatory compliance — show accountability and professionalism.What should I avoid when applying for listing?Can I request a direct contact person at OKX? No. The listing process follows strict internal procedures.

Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.

You can also use clOrdId instead of ordId. 1 result = tradeAPI.cancel_order(instId="BTC-USDT", ordId = "489093931993509888") 2 print(result)13. How can I amend an order? For more information on how to amend an order, please read our dedicated guide. You can also use clOrdId instead of ordId. 1 result = tradeAPI.amend_order( 2 instId="BTC-USDT", 3 ordId="489103565508685824", 4 newSz="0.012" 5 ) 6 print(result)14. How can I access the list of open orders?

Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.

You can either manually set the correct time or enable automatic synchronization so that your device matches internet time. If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation.

Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,

Once you've switched to Demo trading mode on our platform, you can select any market of interest and start placing trades using the virtual money allotted to your account.What types of trading can I simulate with OKX’s demo trading feature? Our demo trading feature allows you to simulate a range of trading types, including spot and margin trading.What's the difference between spot trading and futures trading in the demo mode?

Can I use the same coupon more than once? No, each coupon is for single-use only.2. Where can I check the coupon's validity? Head to My Rewards > Coupons and open the coupon. A timer will show if the code is still valid. For usage issues, check directly with the merchant.3. Can I use an expired coupon? No. Once a coupon expires, it cannot be reissued or extended. Enjoy your reward and happy redeeming!