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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Jun 2, 2026FAQ55Get started with Orbit livestream
Your stream key and stream URL can be found under the streaming window. Copy the stream key and stream URL, and paste it into your preferred external streaming software. The following screenshots use OBS as an example. Paste the stream key and stream URL into your external streaming software. Configure the source of your video and audio. Preview your livestream on the Orbit livestream.Published on Jan 5, 2026Updated on Jan 29, 2026Product documentationUnseen City Shirts - The Roses and The Bees - NFT FAQ
Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed? The rarity of your NFT will be revealed on 27.04.Published on Apr 19, 2024Updated on May 29, 2026FAQ23Unseen City Shirts - Blue Moon - NFT FAQ
Once the window to claim your digital collectible has closed, a representative will be in touch via the email address provided within 14 working days. 9. Can I trade or sell my digital collectible? No. The Unseen City Shirt digital collectibles cannot be sold, transferred or traded. 10. What does “utility” mean in the context of NFTs? Utility is a Web 3 term for special access to products, services, and platforms given to users who hold a certain NFT.11.Published on Apr 25, 2024Updated on May 29, 2026FAQ2Scheduled Maintenance Notice – March 20, 11:00 - 11:30 PM PST
Dear OKX User, We want to give you advance notice of a scheduled system maintenance window that will affect certain platform features.Published on Mar 16, 2026Updated on May 29, 2026AnnouncementsHow do I turn on the quick order feature?
There are two types of Quick Order options available to cater to different trading styles and preferences: the Floating window and the Plus button. The Floating window provides a customizable interface that can be moved around your screen, allowing you to place orders without disrupting your main workspace. This option is ideal for those who prefer flexibility and want quick access to trading functions while keeping their focus on market charts and other important data.Published on Oct 23, 2024Updated on May 29, 2026FAQ17How to Trade Event Contracts and Settlement Logic
For BTC events: https://www.okx.com/markets/index/btc-usdt For ETH events: https://www.okx.com/markets/index/eth-usdt For SOL events: https://www.okx.com/markets/index/sol-usdt # Item Updated 14th May 2026 1 Settlement value Arithmetic average of the close price of each seconds-level index candle in the window 2 15-min Up/Down — settlement window 15 seconds (15 data points) 3 Daily Price Above — settlement window 60 seconds(60 data points) 4 5-min Up/Down- settlement window 5 seconds (5 data pointsPublished on Apr 8, 2026Updated on Jun 15, 2026Product documentationXAU Contract Rules
Item Description Reference Time 5:00:00 PM ET daily, automatically observing EST/EDT transitions Time Window 1 minute before the reference time (e.g., if reference time is 17:00:00 ET, window is 16:59:00–16:59:59 ET) Data Points 1 index close price per second; 60 data points in total Settlement Price Arithmetic mean of per-second XAU-USDT index close prices within the window An arithmetic average across multiple data points — rather than a single price at one moment — is used to mitigate the impactPublished on Jun 15, 2026Updated on Jun 15, 2026Product documentationOKX x McLaren: Digital Collectibles FAQs
Utilities must be redeemed within three weeks of the minting window closing. Utilities cannot be redeemed after this time. Once the redemption window ends, or once a utility is redeemed, Rare or Ultra-Rare collectibles will be marked with a stamp to say the utility is no longer available.Published on Jun 5, 2024Updated on May 29, 2026FAQ6How do I verify OKX's ownership and balance of the wallet address?
Open the terminal program Mac system: Terminal Windows system: Command Prompt Run the command and locate the directory of the downloaded folder. In our case, enter the command cd ~/Downloads/proof-of-reserves Enter the following command in terminal (The file name can be replaced with another file that needs validation) Mac: .Published on Sep 26, 2023Updated on May 29, 2026FAQ1,004How do I set up wallet release for my DEX trading wallet?
Software installation pop-up (Windows): close any pop-ups prompting you to install additional software.Published on Sep 24, 2025Updated on Nov 17, 2025FAQ1How do I register an account on OKX?
Download options are available for Windows and macOS.Published on May 23, 2024Updated on May 29, 2026FAQ28,180What should I do if facial recognition fails?
Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 30 minutes before trying again. Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again.Published on Oct 11, 2024Updated on Jun 22, 2026FAQ542Common scam tactics
The victim met a person on a website who enticed them with a business opportunity, claiming to work for Amazon. The victim was introduced to the Edaytask platform and, believing they could earn money, started completing tasks. However, their earnings froze, and they were coerced into paying money to unlock their earnings, resulting in significant financial loss.Published on Sep 28, 2023Updated on May 29, 2026FAQ2,742OKX x McLaren NFT Sweepstakes Terms & Conditions
Prizes must be redeemed (i.e. claimed) within 3 weeks of the minting window closure (i.e. three weeks from the Monday 10am GMT post the race). Unclaimed prizes will expire after this time. The minting, redeeming and expiry period for each subsequent NFT drop will follow the exact same time frame. For example, for Race 1 Canada Grand Prix: The mint window will open at 10am GMT Friday 7th of June 2024 and will close at 10am GMT Monday 10th June 2024.Published on Apr 25, 2024Updated on May 29, 2026FAQ607