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Disabling cloud sync on your authenticator app
., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk. Recommendation: To reduce risk, we recommend disabling or avoiding the use of cloud sync when using an Authenticator.How do I disable cloud sync?Published on May 12, 2023Updated on May 29, 2026FAQ4,962How do I get started with On-chain Earn?
DeFi protocols enable you to earn rewards by providing liquidity, participating in yield farming, and borrowing or lending cryptocurrency. This guide explores different methods, including mining, staking, liquidity mining, and lending, to help users earn passive income with cryptocurrencies. How can I start earning?Published on Jul 14, 2025Updated on Apr 30, 2026FAQ8Why is my deposit not credited even when all information is correct?
Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.Published on Oct 17, 2024Updated on May 29, 2026FAQ2,084How do I make a crypto withdrawal? (app)
It's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost.Published on Aug 31, 2024Updated on May 29, 2026FAQ68Google Pay – Additional Terms
Lost, stolen, or compromised device? Remove the Card token via Google Wallet → Payment Methods. Permitted Data Use We use Google Pay token data solely to complete the transaction, manage risk, and satisfy legal obligations. Aggregated or anonymised analytics may be used to improve our services. Jurisdiction Limits The Card cannot be added to Google Pay accounts registered in countries where crypto-linked cards are restricted.Published on Aug 8, 2025Updated on May 29, 2026FAQ13How do I make a crypto withdrawal? (web)
It's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost. The withdrawal submitted pop-up notice will appear once the submission is done.Published on Aug 20, 2024Updated on May 29, 2026FAQ1Apple Pay – Additional Terms
If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay. Data Use We receive limited transaction data from Apple (token, merchant name, amount, and date) and use it only to authorise your purchase, prevent fraud, and comply with law. We do not share this data for marketing. Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel.Published on Aug 8, 2025Updated on May 29, 2026FAQ11My phone isn't working, what should I do?
If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Refer to I haven't received the verification code.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it.Published on Aug 1, 2024Updated on May 29, 2026FAQ9Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
To withdraw crypto that requires a tag or memo, follow these steps: Open the OKX App, then go to Assets > Withdraw crypto, and select the crypto you want to withdraw Select Exchanges or wallets and your preferred Network Complete the withdrawal details including the tag/memo Note: it's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost.Published on Aug 22, 2023Updated on May 29, 2026FAQ418X Drops Club Terms and Conditions
Prohibited conduct includes, but is not limited to: registering multiple accounts, using accounts or personal information belonging to others, submitting falsified KYC documentation, manipulating trading volume, engaging in wash trading or self-dealing, repeatedly recycling on-chain funds, participating in reward farming groups, or any other illegal, deceptive, or harmful activities.Published on Dec 4, 2025Updated on May 29, 2026FAQWhat should I do if my phone number/email address/authenticator app is unavailable?
Self-service tool For quick access, click the button below: If you've lost access to any of your 2FA methods, you can follow the steps below:I can log in to my account On the app Open your OKX app and go to Main Menu Open Main Menu page Select Account settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and selectPublished on Sep 15, 2023Updated on Jun 23, 2026FAQ6,381X Drops Club United States
Prohibited conduct includes, but is not limited to: registering multiple accounts, using accounts or personal information belonging to others, submitting falsified KYC documentation, manipulating trading volume, engaging in wash trading or self-dealing, repeatedly recycling on-chain funds, participating in reward farming groups, or any other illegal, deceptive, or harmful activities.Published on Dec 5, 2025Updated on May 29, 2026FAQOKX contract voucher and usage rules
If a position opened with a contract vouchers is liquidated, only the voucher amount will be lost and your own funds won’t be affected. The validity period of trial vouchers may vary by campaign.Published on Aug 15, 2023Updated on May 29, 2026FAQ647How do I join a video call with customer support?
., lost or stolen card reports), you might be asked to confirm that the card is still in your possession. Keep your camera switched on and ensure you are in a quiet environment throughout the call.Published on Aug 26, 2025Updated on Jun 2, 2026FAQ55How do I fix common issues with DEX trading wallet passkeys?
You'll need to reset your passkey if your old device is lost or you accidentally delete the passkey.4. What if I lose my passkey? If only one passkey remains, you won't be able to delete it. In this case, you must reset your Exchange passkey first. Once reset, you'll receive an email link to set up a new passkey for your DEX trading wallet. The old one will automatically become invalid. Make sure your registered email is active and able to receive emails.5.Published on Nov 4, 2025Updated on May 29, 2026FAQ1