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How do I check if an email is officially from OKX via EML file?
If any of these validations fail, the email is not from an authorized source.4. Summary If SPF, DKIM, or DMARC show fails, the email is likely forged. If "From" and "Return-Path" don't match, the sender may be spoofed. Don't click suspicious links or attachments. If you are unsure, submit the EML file to OKX Customer Support for verification.Why can scammers make an email look real to you?Published on Nov 24, 2025Updated on May 29, 2026FAQ19What should I do if I mistakenly withdraw crypto via the wrong network?
After you complete the above steps, you can continue withdrawing assets via the correct network on our platform.Published on Jan 21, 2025Updated on May 29, 2026FAQ4Announcement from OKX regarding the delay of Hyperliquid (HYPE) listing
For any inquiries, please feel free to contact us via OKX Support Center or connect with us on any platform of your choice. OKX Team Nov 3, 2025Published on Nov 3, 2025Updated on May 29, 2026AnnouncementsHow do I deposit USD or USDG with Bank transfer (ACH)?
, you can select Change to link another bank account Select Change if you wish to add or switch to another account 4.Published on Jan 10, 2025Updated on May 29, 2026FAQ2How can I do spot trading with the Jupyter Notebook?
Once you start running a Jupyter Notebook, you can install the python-okx package by simply running the pip install python-okx in the notebook or in a terminal (or via command prompt for Windows):3. How can I create API keys? After signing in to our platform, go to Trade > Demo trading to create API keys for testing purposes Open Demo trading page Go to Profile and select Demo Trading API to create API keys.Published on Sep 29, 2023Updated on May 29, 2026FAQ562How do I withdraw USD with Bank transfer (ACH)?
You can only make the withdrawal after your account ownership is successfully verified.4. How do I check my withdrawal history for the ACH bank transfer? You can review your withdrawal history on the cash withdrawal page under All withdrawals. Web: View your cash withdrawal transaction on the withdrawal page App: Find your withdrawal history on portfolio page5. How do I know when my money is sent from OKX via ACH bank transfer?Published on Feb 4, 2025Updated on May 29, 2026FAQ12OKX Beginner's Guide
In the event that we need more information for verification, our team will reach out to you via e-mail. Please provide the requested information via e-mail to help us process your verification. For more information about identity verification, please find our help center guides here: A beginner's guide to identity verification How long does it take to complete my identity verification? How do I verify my identity with ID and selfie photos? How do I get my individual account verified?Published on Nov 10, 2025Updated on May 29, 2026FAQ1Unified USD Orderbook FAQ
Below is how you can kickstart your trade with Unified USD Orderbook: Log in to your account on the platform Go to the trading section Select a USD trading pair (for example, BTC-USD) Choose your preferred stablecoin for “Trade with” and “Receive” options Place your trade If you're trading via web, the feature is available immediately. If you're trading via app, please make sure it's updated to version 6.128.0 or above to access the unified USD orderbook.8.Published on Jul 4, 2025Updated on May 29, 2026FAQ4How do I buy crypto with ACH?
Are there any fees for buying crypto via ACH? ACH purchases generally have no fees, but it's best to review the transaction summary for accurate fee details before confirming your order.4. What should I do if I encounter errors during an ACH purchase? If you experience any issues, contact our customer support and provide screenshots to help us assist you faster.5. How can I check my remaining ACH purchase limits?Published on Apr 25, 2025Updated on Dec 31, 2025FAQ1OKX to list MMT (Momentum) for spot trading
Please take note of the following details:Listing timeline MMT deposits will open at 6:00 am UTC on Nov 4, 2025. MMT call auction will take place from 11:00 am to 12:00 pm UTC on Nov 4, 2025. MMT/USDT spot trading will open at 12:00 pm UTC on Nov 4, 2025. MMT withdrawals will open at 3:00 pm UTC on Nov 4, 2025.Published on Nov 4, 2025Updated on May 29, 2026AnnouncementsHow do I buy crypto with my cash balance?
To add cash to your balance, you need to make a deposit to your OKX account via bank transfer or any other payment methods available to deposit cash. You can learn more about depositing and withdrawing cash.Getting started Login to your account.Published on Jan 21, 2025Updated on May 29, 2026FAQHow do I deposit USD with a debit card?
It may take up to 14 days to remove from your statement.4. Why am I receiving an error when adding a card? If you're experiencing difficulty with adding your card, please make sure the card details you entered are accurate. If you're still having issues, contact us here for assistance. You'll be prompted during the add card process to do extra authentication via a small micro charge.5. Why am I receiving an error when completing a transaction with my card?Published on Mar 2, 2026Updated on May 29, 2026FAQ1Simple Earn Flexible APR boost voucher FAQ
Please refer to the product page or check your funding account for details.4. Will using an APR boost voucher affect my ability to redeem my principal? Boost vouchers only affect your interest earnings. Your principal can be redeemed as usual.Published on Jul 30, 2025Updated on May 29, 2026FAQ58Unseen City Shirts - Blue Moon - NFT FAQ
Once the window to claim your digital collectible has closed, a representative will be in touch via the email address provided within 14 working days. 9. Can I trade or sell my digital collectible? No. The Unseen City Shirt digital collectibles cannot be sold, transferred or traded. 10. What does “utility” mean in the context of NFTs? Utility is a Web 3 term for special access to products, services, and platforms given to users who hold a certain NFT.11.Published on Apr 25, 2024Updated on May 29, 2026FAQ2How do I deposit USD with U.S. Domestic wire transfer?
Why did my USD deposit via domestic wire transfer fail after I was able to send it from my bank successfully?Published on Feb 5, 2025Updated on May 29, 2026FAQ12