All
FAQ
Announcements
Product documents
Why am I asked to confirm my personal details again?
At times, we may require you to reconfirm your personal details. If this happens, you’ll be notified by us via email. It’s important to provide the requested information promptly, as failing to do so within the specified timeframe may result in temporary account restrictions.Why do I need to reconfirm my details? Verifying and updating your personal details is a standard part of our identity...Published on Mar 19, 2025Updated on May 29, 2026FAQ161How to prevent phishing emails?
The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe. The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording.Published on Jun 24, 2025Updated on May 29, 2026FAQ3What's KYC: What to expect and why it matters?
KYC refresh You may be asked to reconfirm or update your details—especially when your ID expires, or laws in your region change6. Periodic review We regularly assess whether your current activity matches your initial profile This helps us identify inconsistencies and strengthen our platform's integrityWhy am I being asked to verify again? Reverification isn’t a sign of trouble—it’s a routine part of KYC maintenance.Published on Jun 24, 2025Updated on May 29, 2026FAQ66How do I complete the required tasks shown in the app?
This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams.Published on Jul 3, 2025Updated on May 29, 2026FAQ37Common scam tactics
They offer services like tax help or legal advice, asking for fees or personal details. Sometimes, they even use threats to scare people into giving them what they want. They might ask for personal info, bank details, or money. Watch out for telephone scams too, where they pretend to be police or government workers, saying you're in trouble and need to give them things to avoid problems.Published on Sep 28, 2023Updated on May 29, 2026FAQ2,739Iceberg strategy FAQs
ask/bid levels changed, existing orders will be canceled and new orders will be placed based on the latest orderbookWhere can I know more about Iceberg bot and other trading bots?Published on Aug 4, 2023Updated on May 29, 2026FAQ17Trading Mechanism
Each share is priced between 0.001 and 0.999 USDT, directly reflecting the market's collective assessment of the probability that the event will occur.The order book is a list of all unfilled buy and sell orders in a market, divided into two sides (bid and ask). Spread is the gap between the highest bid and the lowest ask. A tighter spread indicates better market liquidity.Published on Apr 8, 2026Updated on May 29, 2026Product documentationOKX Enhanced Liquidity Program
Here are some examples of the validity of ELP buy orders: New ELP buy orders can’t exceed the non-ELP best buy price Time Type Quantity Bid price Ask price Quantity Type Time 10:01 ELP 100 91 (cancelled) 110 50 Limit 10:00 10:00 Limit 1 90 10:01 ELP 100 90 ELP buy orders will become invalid for matching but still pending if they exceed the non-ELP best buy price Time Type Quantity Bid price Ask price Quantity Type Time 110 50 Limit 10:00 10:01 ELP 100 90 (invalid) 10:02 Limit 1 89 ELP buy ordersPublished on Nov 26, 2025Updated on May 29, 2026Product documentationHow do I join a video call with customer support?
., lost or stolen card reports), you might be asked to confirm that the card is still in your possession. Keep your camera switched on and ensure you are in a quiet environment throughout the call.Published on Aug 26, 2025Updated on Jun 2, 2026FAQ55OKX to list MEGA (MegaETH) for spot trading
Closing price-based limit calculation rules: Phase Maximum bid price Minimum ask price Within the first 1 minute of listing Call auction's execution price × (1 + H) No limit From the 1st - Nth minutes (until index is available) Previous minute's closing price × (1 + H) No limit After the Nth minute (until index is available) No limit No limit Index-based limit calculation rules: Phase Maximum bid price Minimum ask price Within the 10 minutes of listing Index × (1 + X) Index × (1 – X) After the firstPublished on Apr 30, 2026Updated on May 29, 2026AnnouncementsOKX to list WET (HumidiFi) for spot trading
Closing price-based limit calculation rules: Phase Maximum bid price Minimum ask price Within the first 1 minute of listing Call auction’s execution price × (1 + H) No limit From the 1st - Nth minutes (until index is available) Previous minute’s closing price × (1 + H) No limit After the Nth minute (until index is available) No limit No limit Index-based limit calculation rules: Phase Maximum bid price Minimum ask price Within the 10 minutes of listing Index × (1 + X) Index × (1 – X) After the firstPublished on Dec 9, 2025Updated on May 29, 2026AnnouncementsOKX to list NIGHT (Midnight) for spot trading
Closing price-based limit calculation rules: Phase Maximum bid price Minimum ask price Within the first 1 minute of listing Call auction’s execution price × (1 + H) No limit From the 1st - Nth minutes (until index is available) Previous minute’s closing price × (1 + H) No limit After the Nth minute (until index is available) No limit No limit Index-based limit calculation rules: Phase Maximum bid price Minimum ask price Within the 10 minutes of listing Index × (1 + X) Index × (1 – X) After the firstPublished on Dec 6, 2025Updated on Dec 9, 2025AnnouncementsKnow Your Business (KYB) FAQ
The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information). This identifying information is supported with documentation, such as evidence of formation, organizational structure charts, and identity documents for key persons.Published on Jan 29, 2025Updated on May 29, 2026FAQ31OKX to list OFC (OneFootball Credits) for spot trading
Closing price-based limit calculation rules: Phase Maximum bid price Minimum ask price Within the first 1 minute of listing Call auction’s execution price × (1 + H) No limit From the 1st - Nth minutes (until index is available) Previous minute’s closing price × (1 + H) No limit After the Nth minute (until index is available) No limit No limit Index-based limit calculation rules: Phase Maximum bid price Minimum ask price Within the 10 minutes of listing Index × (1 + X) Index × (1 – X) After the firstPublished on Apr 9, 2026Updated on May 29, 2026AnnouncementsOKX to list BASED for spot trading
Closing price-based limit calculation rules: Phase Maximum bid price Minimum ask price Within the first 1 minute of listing Call auction’s execution price × (1 + H) No limit From the 1st - Nth minutes (until index is available) Previous minute’s closing price × (1 + H) No limit After the Nth minute (until index is available) No limit No limit Index-based limit calculation rules: Phase Maximum bid price Minimum ask price Within the 10 minutes of listing Index × (1 + X) Index × (1 – X) After the firstPublished on Mar 30, 2026Updated on May 29, 2026Announcements