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How do I use the custom formula feature?
By leveraging the custom formula feature, traders can gain a more customized and data-driven approach to market analysis, ultimately enhancing decision-making and trading efficiency. Learn how you can use the custom interval feature here.Published on 5 Mar 2025Updated on 29 May 2026FAQ4How do I use the custom interval feature?
By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on 5 Mar 2025Updated on 29 May 2026FAQ6Tiered maintenance margin ratio rules (EEA)
Liquidation clearance fees Furthermore, an additional fee may be levied on your account to cover market fluctuations, including slippage and certain liquidation losses, during the processing of liquidation orders (“Liquidation clearance fee”).Following liquidation, the net proceeds resulting from Liquidation fees and Liquidation clearance fees will be contributed to the OKX pool to provide additional protection for users.Below are detailed calculation methods for liquidation clearance fee.Published on 8 Dec 2025Updated on 29 May 2026Product documentationTiered maintenance margin ratio rules
The Liquidation Clearance Fee is applied using a tier-hopping method, based on the maintenance margin requirement of the tier where the liquidation liability is located.Published on 16 Jun 2022Updated on 29 May 2026Product documentationHow do I navigate to and customize notification settings?
Customize price alerts by selecting the assets you want to track.Published on 8 Oct 2025Updated on 29 May 2026FAQ18How to add personalized messages for custom price alerts?
to select the alert of your preference or the Create alerts option In the designated field, input your custom message.Published on 6 Feb 2025Updated on 29 May 2026FAQ4How do I join a video call with customer support?
In certain situations, our customer support team may ask you to join a video call to help resolve your issue more efficiently. This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted).Published on 26 Aug 2025Updated on 2 Jun 2026FAQ55OKX customer review reward from Sourceforge terms and conditions
SourceForge is a customer product review site, which is not affiliated with OKX in any way. The promotion starts on August 8, 2023 and ends on August 31, 2023 at 11:59pm UTC. The first 50 eligible OKX customers to have a customer review pass SourceForge's Review Guidelines and published on SourceForge between August 8, 2023 and August 31, 2023 will be eligible for a $20 gift card (the "Gift").Published on 7 Aug 2023Updated on 29 May 2026FAQ87How do I reach out to OKX Singapore customer support?
How do I get help from customer support? If you encounter an issue and need support, our team is here to help. You may reach out to us in the following ways: On the app: access the menu via Menu at the top > select Get help under the More section On the web: scroll to the bottom of the homepage and select Contact usWhat can I expect after reporting an issue? OKX Singapore is committed to addressing all user-reported issues promptly.Published on 18 Jun 2025Updated on 29 May 2026FAQ2Service Updates Under New Crypto Regulation for Our Customers in Turkey
Dear Customers, As OKX, in line with our principle of transparency and compliance with local laws and regulations, we would like to share with you some important changes regarding our services in Türkiye.Published on 26 Sept 2024Updated on 29 May 2026AnnouncementsNew Enumeration Value Added to OKX Block Trading Quotes Websocket Channel Response Parameter `state`
When you receive a quote update with the state pending_fill, it means that the quote has been matched with an RFQ, and is now waiting for clearance and settlement. Depending on the margin situation of both parties of the trade, you will then receive a quote update with either the state filled or failed, which is the terminal state. We plan to roll this change out to production on 1st June.Published on 30 May 2023Updated on 29 May 2026AnnouncementsCopy Trading Updates Under New Crypto Regulation for Our Customers in Turkiye
Dear Customers, We would like to share with you some important changes to our services in Turkiye in line with our principles of providing transparency and compliance with local laws and regulations.Published on 27 Sept 2024Updated on 29 May 2026AnnouncementsWhat attestation do we need to agree to when verifying as an institutional customer?
Applicants’s principal place of business is not located in the United States;(The term “principal place of business” used herein means the location from which the officers, partners, managers or traders of Applicant primarily direct, control, and coordinate the activities, including trading, trading analysis, or trading or investment strategy, of Applicant.) F.Published on 5 Feb 2024Updated on 29 May 2026FAQ132How do I close lead trades with a limit order and custom amount?
With the upgrade, lead traders can use limit orders and custom amounts to close positions, eliminating the restrictions found in the old system version.Futures lead tradersHow do I open a futures lead trade position? Once you've become a futures lead trader, you'll need to select contracts for leading trades. Each position you open with these contracts opens a lead trade that copy traders can replicate.Published on 5 Dec 2023Updated on 29 May 2026FAQ2,264OKX Web3 wallet customer review reward from Sourceforge terms and conditions
SourceForge is a customer product review site, which is not affiliated with OKX in any way. The promotion starts on August 8, 2023 and ends on August 31, 2023 at 11:59pm UTC. The first 150 OKX Wallet customers to have a customer review pass SourceForge's Review Guidelines and published on SourceForge between August 8, 2023 and August 31, 2023 will be eligible for a $20 gift card.Published on 7 Aug 2023Updated on 29 May 2026FAQ57