We'll send you a confirmation email after the opt-out process is completed If you're wondering how you can opt in to be treated as an Accredited Investor (AI), visit here.

How do I get help from customer support? If you encounter an issue and need support, our team is here to help. You may reach out to us in the following ways: On the app: access the menu via Menu at the top > select Get help under the More section On the web: scroll to the bottom of the homepage and select Contact usWhat can I expect after reporting an issue? OKX Singapore is committed to addressing all user-reported issues promptly.

After you become a lead trader, you can continue carrying out trades on the regular trading page. If a trade involves one of your selected lead trade contracts, a signal will be automatically sent to traders copying you, and they’ll automatically copy the trade at the market price. Lead traders can lead trades in spot copy trading, futures copy trading, and bots trading.

Open your OKX app and select Deposit crypto 2. Select More (3-dot icon) option and select Deposit history to view the past transactions Select More to check deposit history 3. Select the deposit transaction that you want to check the progress. You'll see the deposit amount, deposit status, and deposit time on the details page 4.

You can check crypto in your assets. You can sell your crypto by placing a sell order or a TPSL.What can cause lead trade to fail？ Visit here to find out more about the possible reason for the failure of spot lead trade.

Learn more: How do I make a withdrawal? (App) How do I make a withdrawal? (Web)

Check regularly: Our support team may request additional information to complete your case. Reach out to our OKX Assistant: If you're unsure on how to create your ticket, you can submit a new ticket here, or contact us via the OKX website or app, and our OKX Assistant will guide you through the next steps and help collect the necessary information.How do I view my past chat history with OKX Assistant? On the App: 1. Tap Menu > Get help 2. Scroll down and tap Chat with us 3.

Find out the reason for your application rejection by selecting verification feedback Learn more on how you can fix the errors on your Institutional account application here.

How can I check the status of my returned withdrawal? Head to the website and select the chatbot button situated at the bottom end of the page. Continue the conversation within the chatbot system in any language that you prefer. Start the conversation via the chatbot system on the main page of the OKX website You'll be prompted to select the common topic, choose Withdrawal as your topic.

Note: The greater the number of block confirmations, the harder the data altering in blockchain, and the safer the transaction How do I check the number of block confirmations? Log in to your account at okx.com, select Deposit. Opening deposit page from homepage Select the crypto that you want to deposit in the Select crypto field and the deposit network in the Select network field. You can find the number of block confirmations required at the Deposit arrival time ⓘ.

Note: the greater the number of block confirmations, the harder the data altering in blockchain, and the safer the transactionHow do I check the number of block confirmations? Open your OKX app, select Deposit Opening Deposit page from Homepage Select the crypto that you want to deposit, then select the deposit network in the Deposit network field You can find the number of block confirmations required in the Deposit arrival Find the number of block confirmations required on the Deposit arrival

OKX Team June 2, 2023

Dear valuable users, We have distributed the second round of LUNA token airdrops to the users who are holding Terra Classic (LUNC) and TerraClassicUSD (USTC) at the snapshot time on December 23, 2022. Tokens have been deposited to your funding account automatically. You can go to your Funding account on the OKX website or app to view the assets. How is the airdrop calculated?

To enhance the information accuracy of our services, OKX will start to remove the Average Cost feature from the Token Details page under Assets. Removal of the feature will start at 12:00 UTC on March 8, 2024. We will continue to support cumulative profit and loss features (Cml PnL and Cml PnL%) as usual. OKX team March 5, 2024

How do I check if an email is officially from OKX via EML file? With the increase in phishing attempts where scammers impersonate official OKX email addresses, you may receive emails that appear legitimate but are actually forged.If you are unsure about an email's authenticity, you can verify it through OKX's official channels and by checking its EML file using the steps below:1. Verify the sender's email address Verify the sender's email address on okx.com.