All
FAQ
Announcements
Product documents
How do I determine my company type and understand which documents I need to prepare?
For example, if it's privately owned, publicly traded, or has the ultimate beneficial owners.Consult key people from your institution If you're still unsure, try reaching out to the following individuals or departments within your institution: Legal team: Your institution’s legal team should be able to provide guidance on legal matters, including institution classification and compliance issues.Published on 13 Oct 2023Updated on 12 Feb 2026136How do I use a physical security key to protect my account?
What is physical security key? A physical security key is a type of hardware-based authentication used to verify account access and transactions. Unlike software-based options, physical security keys work offline and are not reliant on cloud services, minimizing risks like account takeovers or unauthorized access.Why choose physical security key?Published on 10 Jan 2025Updated on 12 Feb 202618,000How do I avoid liquidation with trading tools and features?
It's important to understand the terms and conditions of our liquidation process to be fully prepared. Visit here to learn more about trading and risk management.Published on 2 Aug 2024Updated on 17 Nov 202516Accredited Investor Trading Fees
Zero Fee Pairs OKX SG offers zero-fee trading for the following spot pairs: DAI-USDT, PYUSD-USDT, USDC-USDT, USDG-USDT.Spot Markets - Group Definitions Group Definition Pairs Group 1 Top Trading Pairs ADA-USD, ADA-USDT, BTC-USD, BTC-USDT, DOGE-USD, DOGE-USDT, ETH-USD, ETH-USDT, PENGU-USD, PENGU-USDT, SOL-USD, SOL-USDT, SUI-USD, SUI-USDT, XRP-USD, XRP-USDT Group 2 Mid-Tier Active Pairs 1INCH-USDT, AEVO-USD, AEVO-USDT, APE-USD, APE-USDT, API3-USD, API3-USDT, ATOM-USD, ATOM-USDT, BCH-USD, BCH-USDT,Published on 8 Dec 2025Updated on 2 Apr 2026How do I raise a dispute when using P2P trading?
If you encounter a malicious complaint from a buyer, such as your Alipay account being reported, you can save a screenshot of the complaint or prepare the relevant order number and submit an appeal to seek assistance from customer support: Select the order you want to follow up with Select Need Help?Published on 22 Aug 2023Updated on 8 Apr 20263,532What should I do if I mistakenly withdraw crypto via the wrong network?
Return to the MetaMask wallet, select the network that you've wrongly transferred, or select Add a network to add the network Select or add the network you wrongly transferred on MetaMask 5.Published on 17 Mar 2023Updated on 26 Jan 20265,572What are the cryptoassets that are listed on OKX in the UK?
Ticker Token name 1INCH 1INCH AAVE Aave APE Apecoin API3 API3 ATOM ATOM AVAX Avax AXS Axie Infinity BNT Bancor BTC Bitcoin CHZ Chiliz COMP Compound CRV Curve DAI Dai DOGE Dogecoin DOT Polkadot ENJ Enjin EOS EOS ETH Ethereum FTM Fantom GALA Gala GRT Graph IMX Immutable KNC Kyber Network LDO Lido DAO LINK Chainlink LPT Livepeer LRC Loopring LTC Litecoin MANA MANA MASK Mask MATIC Polyglon MKR Maker NMR Numeraire SAND Sandbox SHIB Shiba Inu SNX Synthetix SOL Solana SPELL Spell STORJ Storj SUSHI SushiswapPublished on 15 May 2024Updated on 9 Feb 202623How can I do spot trading with the Jupyter Notebook?
How can I create API keys? After signing in to our platform, go to Trade > Demo trading to create API keys for testing purposes Open Demo trading page Go to Profile and select Demo Trading API to create API keys. Open API to create API keys Create API keys for the different master/sub accounts you might have Select Create API key Select Trade in the Permissions to trade with the API key Select Trade in Permissions Now you have access to your API key, your Secret key, and your passphrase.Published on 29 Sept 2023Updated on 10 Sept 2025550What's Strategy protection and hidden personal trades features?
Strategy protection hides key trade information from non-copy traders and delays updates for copy traders by 5 minutes. This ensures that your trade strategies remain confidential and reduces the risk of slippage. When enabled, Strategy Protection hides key information about ongoing trades from non-copy traders.Published on 14 Jul 2024Updated on 9 Apr 202662How do I reach out to OKX Singapore customer support?
Resolution time: We strive to resolve all issues within 7 calendar days after receiving the full details of your issue. Delays: If we’re unable to resolve your issue within 7 calendar days, we’ll keep you informed regarding the causes of such delay and provide an expected timeframe for updates. We appreciate your patience and are committed to supporting you every step of the way. If you want to learn more about our Support Center, visit here.Published on 18 Jun 2025Updated on 17 Nov 20252How do I become part of the OKX P2P Merchant Program?
Please prepare in advance to avoid your application being rejected due to insufficient preparation. To become a P2P Merchant Program OKX Maker, you need to complete verification, pay the required margin, and submit the necessary documents as requested. Once the platform approves your application, you can become a P2P trading Maker. The specific steps are as follows:1. Meet 4 verification requirementsCondition 1: Complete [Video Verification].Published on 25 Nov 2022Updated on 29 Jan 2026718How do I safeguard my Web3 wallet from fraudsters?
They instruct users to create wallets, leading to mnemonic phrases/private key disclosure, wallet theft, and asset loss.Fraud case study 5: Blockchain wallet multisignature scams The multisignature mechanism is a security measure gaining attention and usage among users. In this system, a wallet like TRON can be controlled by multiple users, requiring several signatures to complete a transaction.Published on 13 Dec 2023Updated on 27 Jan 2026990What do I need to do when I change my country of residence?
To guide you through each step, we've prepared detailed reference guides. If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?Published on 10 Apr 2025Updated on 16 Mar 2026549Spot copy trading: lead trader FAQ
5. As a lead trader, how do I get traffic exposure on OKX? There are two ways to increase traffic exposure to your profile on our platform. Those are: Have a good strategy for your trading: engage in real trading on your trading account and achieve good results that derive from a solid trading strategy, gauged by PnL% and absolute PnL gains.Published on 18 Oct 2023Updated on 3 Mar 202667How do I create passkeys? (app)
If you want to create your passkey on a different device, select Other Options Select iPhone, iPad, or Android device Select iPhone, iPad, or Android device to create a passkey with other mobile devices Use the other device to scan the QR code and complete the authentication Select Security key (only available on iOS devices) Select Security key to create a passkey with your external security key Insert your security key and follow the instructions to create your passkeyVerify with passkey Here'sPublished on 16 Aug 2023Updated on 10 Apr 202612,955