If you need to reset your trading interface, whether to troubleshoot an issue, clear customizations, or simply start fresh, you can quickly restore it to default settings without any hassle. Resetting your interface can be helpful for restoring default settings or ensuring your trading layout is optimized for your needs.

the issues below, try the related solution.Operation limit reached This means the password reset was attempted too many times, you can wait for a while and try again later.Didn’t receive the SMS verification code Please check your mobile signal.

change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordOn the webI remember my login password Log in to your account at okx.com and go to the security center (Profile icon > Security) In Authentication methods, find Login password, and select Change password Find the login password on the security center page Fill in and confirm your current password, new password, 2FA code (if any) to continue

section, select reset Select Reset to proceed You'll be prompted to download the OKX app Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app

Section, select reset Select Reset to proceed You'll be prompted to download the OKX app If you don't remember password, can't login: Please follow here to reset both your password and two-factor authentication Note： For your security, withdrawals (including transfers, gifts, and P2P selling) are disabled for 24 hours after updating your phone number or email. If you have self-frozen your account, you won't be able to reset the authentication methods.

Select security verification unavailable on reset password page Follow the on-screen instructions or contact customer support to reset your authenticator app. Note: You're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.

You'll receive an email/SMS confirmation upon successfully changing your authenticator app.I can't log in to my account If you can't log in to your account, you can only reset your authenticator app on the OKX app. Enter your account on log in page, select Next. Select Forgot your password on enter password page and Confirm your phone/email. Select Continue and you'll be prompted to verify your 2FA. If you're unable to verify via phone/email/authenticator app, select Unable to verify?

If you've forgotten it, you can reset it in one of the following ways: Reset your passkey: Go directly to the passkey reset flow to proceed. Change your Google Password Manager PIN: On your computer, open Google Chrome > Settings > select Change Google Password Manager PIN from the left-hand or bottom menu.

If you spot anything unusual in your account settings, make sure to review and refresh these key security settings:Account password You can change your login password by following these steps: Open your OKX App Select the Menu option Open User Center page Navigate to Profile and Settings Select Security Choose Login Password and follow the prompts to update it Note: it's recommended to use a strong password that includes a mix of lowercase and uppercase letters, numbers, and special characters.

If suspicious activity persists, switch to a trusted device and perform the following checks:Audit the security of your account Reset your login password: create a strong, unique password used exclusively for OKX, learn how you can change it here. Review your authenticator app: verify the authenticator app if it's correctly bound to your account. Reset it immediately if compromised, and enable Two-factor authentication (2FA) if it's not yet activated. Learn how you can do it here.

Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey(s) for OKX Pay with the prefix "OKX Pay (Date)" and delete it. Find the passkey(s) Delete the passkey(s) Once deleted, return to the OKX Pay app. You will be prompted to create a new Pay passkey. After creating the new Pay Passkey, reach out to Customer Support and request a Pay Passkey reset for your account.

Most modern malware can: Steal your login credentials It can extract saved usernames and passwords from your browser, email, social apps, and even crypto wallets. Monitor your clipboard Anything you copy, such as wallet addresses, passwords, or verification codes, may be captured and sent to hackers. Record your keystrokes It can log what you type, including login details and other sensitive information.

If the network environment differs between the web and app, to complete the process more smoothly (such as resetting your password), we recommend performing the operation directly in the app. Depending on your country and available choices, you may need to take certain steps in order to authorize your device. Note: to avoid any impact on your login, we recommend updating the app to the latest version.

Once the account password and other information is leaked, the assets in the user account will be quickly transferred away.3. How can you prevent phishing attacks? Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses.

Here are common reasons and corresponding solutions:24-hour withdrawal limitFund password changes The latest app version no longer requires a fund password. If your page shows a 24-hour withdrawal restriction due to a fund password change, update the app to the latest version or use the web version to continue. Note: if you've created a wallet, make sure you back up your seed phrase and private key before updating.