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OKX P2P dispute handling rules
If the buyer's payment account name doesn't match the verified name on the OKX Platform, the buyer's P2P function will be suspended for 15 days due to a violation of OKX P2P User Transaction Rules. In such cases, the crypto will not be released, and the seller will be asked to refund the full amount to buyer. The order will be canceled after the seller provides proof of refund and the buyer acknowledges receipt. Any fees incurred during the refund will be covered by the buyer.Published on 28 Aug 2023Updated on 29 May 20261,144How can I protect myself from scammers?
Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a P2P trade and the other party refuses to refund?Published on 21 Aug 2023Updated on 18 Jun 202612,283How do I avoid scams from off-site communication in P2P transactions?
Once a buyer places an order, they push for off-platform communication—commonly through WhatsApp, Telegram or Zalo. They then demand extra payments outside our platform, cancel the trade after receiving the cash, and move the USDT elsewhere—leaving the buyer with neither their crypto nor a refund.What are some of the warning signs to look for? Requests to move conversation to WhatsApp, Telegram, or other platforms. Fake “OKX Support” emails or messages.Published on 11 Sept 2025Updated on 29 May 202617What can help prevent P2P crypto scams and protect my assets?
Crypto scams are common in peer-to-peer trading (P2P), where a buyer and seller connect directly without a third party or intermediary to buy or sell cryptocurrency. In our platform, our user's security and privacy are of utmost importance. As part of our escrow service we provide to safeguard our user's P2P transactions, we'll hold crypto for the buyer during the transaction.Published on 2 Sept 2023Updated on 29 May 20261,466Understanding the risks of using digital payment token services
Before you invest, understand your risk tolerance, assess your financial situation, and stay informed about market trends.Liquidity Risk Liquidity risk occurs when there aren't enough buyers or sellers in the market. This can make it difficult to buy or sell DPTs without significantly moving the price. Here's what you need to know: Few buyers or sellers can make trades harder to complete without moving prices Large transactions may cause extreme price swings and large losses.Published on 17 Jun 2025Updated on 29 May 20263How do I unlock my deposit when the Travel Rule additional verification is required?
If your deposit is from the exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox.Published on 29 Apr 2024Updated on 29 May 2026208What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
The T+N mechanism is designed to prevent losses caused by the inflow of high-risk funds, protecting both buyers and sellers. In certain cases, restrictions lasting 24 hours or longer may be applied based on advanced risk control settings. These restrictions help: Discourage suspicious funds from entering the platform; Lower the risk of bank accounts being frozen; and Enhance overall user asset safety.How can I tell if my order is subject to T+N protection?Published on 17 Mar 2023Updated on 17 Jun 20263,152How do I trade perpetual futures on OKX?
While perpetual futures work like expiry futures, they don’t have expiry dates, which means buyers and sellers can hypothetically keep their positions open perpetually — as long as their account holds enough margin to cover them. The mechanism of price convergence is another key difference between perpetual futures and expiry futures contracts. With no settlement date for the former, a funding rate mechanism enforces price convergence at regular intervals (every eight hours).Published on 25 Mar 2024Updated on 2 Jun 2026133How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Buy and sell fees are charged in different currencies, according to the location of the buyer. Matching quantities are normalized for comparison. The actual fees vary based on execution type (maker or taker) and the user's account tier. Total PnL remains an accurate and comprehensive representation of your bot’s actual profit and loss. Grid Profits simply offer the best-possible estimate of the portion of profits attributable to completed grid cycles.Published on 20 Jun 2025Updated on 29 May 202660Event Contracts FAQ
Price equals probability, peer-to-peer trading: Buyers and sellers are matched through a unified order book. Prices are determined by market supply and demand with no platform price intervention. For example, an Up quote of 0.5 USDT indicates the market assigns approximately 50% probability to the event occurring.Events and MarketsWhat is the difference between an “event” and a “market” in event contracts?Published on 16 Apr 2026Updated on 16 Jun 2026
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