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Tokenized stocks FAQ
Tokenized stocks are blockchain-based tokens designed to mirror the price performance of publicly traded stocks or Exchange-traded funds (ETFs), also known as synthetic stocks. They provide on-chain price exposure without granting ownership rights to the underlying company. Unless explicitly stated by the provider, tokenized stocks do not include shareholder benefits such as dividends or voting rights. Note: Tokenized stocks don't represent actual ownership of the underlying equities.Published on 2 Feb 2026Updated on 17 Jun 2026FAQ9TradFi/Stock Perpetuals FAQ
Is the price of a Stock Perpetual linked to the stock market? The price of Stock Perpetual isn't directly associated with the US stock market. Stock Perpetuals on OKX operate as an independent order book with their own index price mechanism. You can view the details by navigating to the relevant token > Overview > Index Components. 3. How does the market behave on OKX during stock market weekend closures?Published on 1 Apr 2026Updated on 2 Jun 2026FAQ10How do I check if an email is officially from OKX via EML file?
If the verification result shows that the address is not an official domain, the email can be considered fraudulent. If the address is valid but the email content appears suspicious (e.g., contains instructions to withdraw funds, scan QR codes, or click links), proceed to 2.2. Verify the email's authenticity using the EML file If the verification result shows the address is official, but the content appears suspicious: Proceed to use the EML file to verify the authenticity of the email.Published on 24 Nov 2025Updated on 29 May 2026FAQ19A beginner's guide to identity verification
Related articles: Why did my identity verification fail? How do I verify an individual account? Guide to ID and selfie photos for identity verificationPublished on 25 Sept 2023Updated on 29 May 2026FAQ6,487I haven't received the verification code
Select other methods available to authenticate your account on the appOn the Web Select Log in > fill in your phone number/email address >select Forgot your password > select Unable to verify Select Unable to change to different verification methods on the code authentication page on the web You can choose an alternative verification method, such as the Authenticator app, voice call, Telegram or WhatsApp to complete the verification.Published on 16 Aug 2023Updated on 19 Jun 2026FAQ33,328Guide to ID and selfie photos for identity verification
The information collected is for the sole purpose of completing the verification process. If you have any questions, please contact our customer support.Published on 13 Oct 2023Updated on 28 Jan 2026FAQ13,990Why did my identity verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Issue Description: The system detects any of the following: screenshots, scanned or printed copies instead of original documents; black-and-white photos; missing pages; poor-quality or damaged files; expired documents; or documents in an unsupported language.Published on 5 Sept 2023Updated on 29 May 2026FAQ11,594How do I verify OKX's ownership and balance of the wallet address?
This article will guide you through the process of how to verify OKX's ownership and balance of the wallet address via OKX's reserve snapshot file and open source reserve verification tool.What should I prepare before verification? 1. Open the verification tool, select the zip file to download You can see the following two tools in the folder: VerifyAddress: verify ownership of reserve address.Published on 26 Sept 2023Updated on 29 May 2026FAQ1,004Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Each folder contains two JSON files named "sum_proof.json" and 'sum_value.json' files Download the OKX open-source verification tool zk-STARKValidator Save OKX open-source verification tool zk-STARKValidator and the sum proof data folder together in the newly created folder from step 1.Published on 10 May 2023Updated on 8 Sept 2025FAQ182How do I check the status of my institutional verification?
Find out the reason for your application rejection by selecting verification feedback Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 29 May 2026FAQ39OKX introduces 30-day verification for withdrawal address book
If no withdrawal is made, its verification will expire and future withdrawals to this address will require security verification.If a withdrawal is made, the expiry date will be extended to 30 days after the latest withdrawal date. For example, if you make a transaction at 7:00 am UTC July 4, 2024, the verification period will be extended to 7:00 am UTC August 3, 2024. How does this impact existing verified addresses?Published on 4 Jul 2024Updated on 29 May 2026AnnouncementsHow long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on 5 Sept 2023Updated on 6 Apr 2026FAQ7,050Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Here's how you can verify that the assets we claim to hold are true and that no user holds negative net equity: Go to our Proof of Reserve page and select Liability report Download the zk-STARK file and save it in a new folder Unzip the file to extract a "sum_proof_data.json" file Download the OKX open-source verification tool: zk-STARKValidator Save the OKX open-source verification tool, zk-STARKValidator, and the "sum_proof_data.json" file together in the new folder created in Step 2.Published on 21 Oct 2024Updated on 11 Feb 2026FAQ95How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on 5 Sept 2023Updated on 29 May 2026FAQ867How do I fix errors when submitting my institutional verification?
How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format.Published on 10 Oct 2024Updated on 29 May 2026FAQ60