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What's auto-deleveraging (ADL) and when can it happen to me?
It's designed to help maintain market stability and manage system-level risk when normal liquidation processes aren't sufficient.When can ADL happen to me? ADL may occur in situations such as: extreme volatility rapid price gaps stressed liquidity conditions liquidations that cannot be fully absorbed through normal processesWhat does this mean for me as a trader? If ADL is triggered, some positions may be reduced or closed according to platform risk rules and priority methodology.Published on Apr 9, 2026Updated on May 29, 2026Travel Rule FAQ (EEA region)
Does the Travel Rule change how I trade on OKX? No, the Travel Rule only affects crypto withdrawals and deposits.2. What happens under the Travel Rule if I choose not to share the required information with OKX? If you don’t share the necessary details, your transaction may not be processed. Make sure to provide all required information to avoid disruptions.3. Under the Travel Rule, what's considered a private wallet?Published on Dec 17, 2024Updated on May 14, 2026630How do I verify my identity with SPID?
Select your certified SPID providers Enter your SPID username and password Key in your registered SPID details Review your details and confirm the submission of your information for verification Go through and confirm your details before the selfie verification Proceed with selfie verification Only proceed with the selfie verification once you're ready Frame your face and follow the on-screen instructions Remember, your face must be uncovered—no glasses, accessories, or glare.Published on May 2, 2025Updated on May 29, 20263Satoshi test FAQ
What happens if I fail the Satoshi test? If you fail the Satoshi test, you'll need to address any discrepancies and retake the test again. Failure typically results from sending the incorrect amount or sending it to the wrong address.8. How long do I have to complete the Satoshi test once I start it? You have a time window to complete the Satoshi test from the moment you initiate it. This'll be specified before starting the test. Be aware of this timeframe to ensure timely completion.9.Published on May 28, 2024Updated on May 29, 202643How to transfer crypto from Coinbase to OKX?
Travel Rule Compliance: OKX may also request Travel Rule information upon receipt.If prompted, provide any required details about the source of funds to finalize the transfer. If all Travel Rule requirements are met, your funds should be visible on your OKX account within 3 days.OKX Transferdays promotion From 17 June until 30 June 2025 you can join the OKX Transferdays.Published on Jun 19, 2025Updated on May 29, 20267How do I transfer crypto from Bybit to OKX?
Travel Rule Compliance: OKX may also request Travel Rule information upon receipt.If prompted, provide any required details about the source of funds to finalize the transfer. If all Travel Rule requirements are met, your funds should be visible on your OKX account within 3 days.OKX Transferdays promotion From 17 June until 30 June 2025 you can join the OKX Transferdays.Published on Jun 19, 2025Updated on May 29, 20262How to transfer crypto from Bitvavo to OKX?
Travel Rule Compliance:OKX may also request Travel Rule information upon receipt.If prompted, provide any required details about the source of funds to finalize the transfer. If all Travel Rule requirements are met, your funds should be visible on your OKX account within 3 days.OKX Transferdays promotion From 17 June until 30 June 2025 you can join the OKX Transferdays.Published on Jun 19, 2025Updated on May 29, 20266What's OKX Card?
👉Learn more and apply for your OKX Card What's OKX Pay and how does it work with the OKX Card? OKX Pay is your digital dollar account built into the OKX app. With OKX Pay, you can: Save, spend, and send money globally Earn interest in your account balance Pay directly using your OKX Card from your available funds Everything is managed in one app—simple, transparent, and convenient.How can the OKX Card help me save on international travel?Published on Mar 24, 2026Updated on Jun 16, 2026134OKX Beginner's Guide
Go to homepage > Assets > Transfer Enter the amount > select Confirm to transfer the asset from your Funding Account to your Trading Account Transfer your asset before you start trading You may start with Spot Trading to buy and sell your crypto effortlessly.Published on Mar 20, 2023Updated on Jun 18, 20261,758OKX EEA Beginner's Guide
(web) Learn more about Travel Rule: How do I unlock my deposit when the Travel Rule additional verification is required? Travel Rule FAQStep 4: Start trading You may start with Spot Trading to buy and sell your crypto effortlessly. Open your OKX app, select Trade > Spot Tap twice on Trade option and select Spot Select Menu > Learn center to learn how to trade using Spot trading Watch the trading tutorial in Learn Center by selecting the top-right menu Learn more about Spot trading here.Published on Jun 30, 2025Updated on May 29, 202618Why am I asked to confirm my personal details again?
If this happens, you’ll be notified by us via email. It’s important to provide the requested information promptly, as failing to do so within the specified timeframe may result in temporary account restrictions.Why do I need to reconfirm my details? Verifying and updating your personal details is a standard part of our identity verification and compliance review procedures. These processes are essential for ensuring the security of your account and compliance with financial regulations.Published on Mar 19, 2025Updated on May 29, 2026161How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.Published on Apr 29, 2024Updated on Dec 31, 20251What's OKX Security Assistant?
What if the same risk keeps appearing repeatedly? This is usually caused by leftover startup items, scheduled tasks, services, or reinfection. Follow here for a thorough cleanup and perform a full disk scan.4. If I delete something by mistake, can it be restored? Yes. Click the status and restore it from the deleted process list.What I should keep in mind? When making deposits, withdrawals, or transfers, always verify that the address you enter or paste is correct.Published on Jan 15, 2026Updated on May 29, 202677Why is my deposit locked?
Deposit locked due to Travel Rule additional verification If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked. You should obtain the legal name of the sender and ask whether they are sending from an exchange or private wallet address. Additional information such as, but not limited to, country of residence may also be required.Published on Dec 19, 2023Updated on May 29, 2026991Why can’t I see or use my crypto balance?
If the balance still doesn’t appear after expected times, contact OK Assistant and provide your order ID / TxID.My deposit hasn’t arrived yet Why does this happen: Deposits from external wallets need blockchain confirmations. Network congestion or low gas fees can cause delays. What to do: Go to Assets > Deposit history to track the status. Copy your TxID and check it on blockchain explorer.Published on Oct 14, 2025Updated on May 29, 20267