All
FAQ
Announcements
Product documents
Why is my accessible balance lower than my funds unavailable for withdrawal?
However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion. The user is unable to withdraw 20 ETH because his accessible balance is lower than his funds under the unavailable for withdrawal portion.Published on May 13, 2024Updated on Apr 3, 2026346Common scam tactics
The scammer contacted them, instructed him to call for a lesson, and asked him to share his phone screen. Under the guise of learning, the user was told to purchase lithium tokens and was promised a "gift". The scammer instructed the user to wait for a code, but the user soon discovered his account funds were gone. When questioned, the scammer only replied, "Wait."Published on Sep 28, 2023Updated on Feb 6, 20262,635How to prevent phishing emails?
Knowing how to spot these emails is one of the best ways to protect your assets.How do phishing emails typically work? Scammers often send emails that look very similar to official messages. Their goal is to deceive you into taking actions that put your account at risk, such as clicking a malicious link or sharing sensitive information.Published on Jun 24, 2025Updated on Dec 16, 20253How do I switch Profit and Loss (PnL) value and percentage display?
Switching between PnL value and percentage allows you to view your performance in different ways: Value: Shows the actual profit or loss in the currency you are trading. Percentage: Shows the profit or loss as a percentage of your investment, providing a clearer picture of your return on investment (ROI).How do I switch the PnL display from value to percentage or vice versa on the web?Published on Jul 7, 2024Updated on Apr 8, 202646How do I make a deposit? (app)
There are 2 ways to make a deposit to your account: Open your OKX app, select Deposit Opening Deposit page from Homepage Open your OKX app, go to Portfolio, and select Deposit Opening Deposit page from Portfolio Select Deposit crypto and asset that you want to deposit, then select the Deposit network Deposit details will then automatically generate You can either select Copy to copy the deposit address to your withdrawal platform app or scan the QR code using your withdrawal platform app to makePublished on Sep 1, 2024Updated on Apr 10, 202687Why should I choose OKX affiliate program?
With our wide range of trading products, generous commission rates, and marketing materials, it's a great way to earn money through referrals. Whether you're a Bitcoin affiliate, Ethereum affiliate, general cryptocurrency affiliate or even non-crypto affiliates, our affiliate program is the affiliate program for you.What can I get from this program? Dedicated 24/7 account managers: anytime you face any issue, our experienced 1-to-1 account manager and customer support will be at your service.Published on Apr 19, 2024Updated on Apr 10, 202618How do I get started with On-chain Earn?
OKX On-chain Earn offers you two ways to earn rewards: Proof-of-Stake (PoS) staking and DeFi protocols. PoS staking involves holding and staking cryptocurrency tokens to secure the network and receive rewards in the form of newly minted tokens or transaction fees. DeFi protocols enable you to earn rewards by providing liquidity, participating in yield farming, and borrowing or lending cryptocurrency.Published on Jul 14, 2025Updated on Nov 19, 20256How do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on Jul 5, 2025Updated on Apr 6, 20269What onboarding information is required for a Trust?
Trusts can be arranged in many ways and can specify exactly how and when the assets pass to the beneficiaries.Who are the key persons for a Trust? Grantor: The person who creates the trust, funds it with their assets, and decides how the trust will operate. The grantor is also known as the trustor, settlor, or creator. Trustee: A person or institution that manages the trust's assets for the benefit of the beneficiaries.Published on Oct 13, 2023Updated on Feb 12, 2026113Disabling cloud sync on your authenticator app
This way, if one device is lost, both your OKX account and verification codes are less likely to be compromised. Note: To better protect the assets of VIP users, if you have not bound an authenticator, the OKX app will prompt you to bind an authenticator after opening the app or logging in. The reminder will appear on the Promotion page and on the homepage, but it will only pop up once per day (daily reset at 24:00).Published on May 12, 2023Updated on Apr 10, 20264,604How can I reduce trading fees?
To help you trade more efficiently, OKX offers several ways to reduce trading fees. Below are some effective options:Increase your assets or trading volume If you're a high-frequency trader or an institutional user, you may qualify for VIP status by meeting certain asset or trading volume requirements.Published on May 19, 2025Updated on Apr 10, 202665How do I explore new tokens?
This way, you'll receive real-time updates directly on your device, ensuring you never miss important announcements or opportunities in the ever-evolving cryptocurrency market. Staying connected will help you make timely decisions and stay ahead of the curve!Published on Aug 9, 2024Updated on Nov 17, 2025How do I share order parameters?
Whether you want to communicate your trading strategies, discuss market trends, or seek feedback from others, we provide a seamless way to share your order details securely and efficiently. This eliminates the need for manual explanations, ensuring accuracy and clarity in trading discussions.Published on May 7, 2025Updated on Sep 10, 20254How do I discover new tokens?
This way, you'll receive real-time updates directly on your device, ensuring you never miss important announcements or opportunities in the ever-evolving cryptocurrency market. Staying connected will help you make timely decisions and stay ahead of the curve!Published on Aug 9, 2024Updated on Sep 10, 202555OKX Web3 wallet customer review reward from Sourceforge terms and conditions
SourceForge is a customer product review site, which is not affiliated with OKX in any way. The promotion starts on August 8, 2023 and ends on August 31, 2023 at 11:59pm UTC. The first 150 OKX Wallet customers to have a customer review pass SourceForge's Review Guidelines and published on SourceForge between August 8, 2023 and August 31, 2023 will be eligible for a $20 gift card.Published on Aug 7, 2023Updated on Aug 28, 202555