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What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on Mar 16, 2026Updated on May 29, 20265What are the new trading fees for EEA users?
Our fees differ for users in Europe (UE/EEA) who have opened their derivatives (X-Perps) account and for users who haven't opened a derivatives (X-Perps) account. On this page you can find the fee difference for users of different tiers and the fees for both account options and compare the costs per tier. Your VIP level is determined based on your total accounts assets in EUR or your 30-day...Published on Sep 16, 2025Updated on Jun 19, 2026256How do I discover new tokens?
If you want to discover new tokens in the ever-evolving cryptocurrency market, a great starting point is to visit the Rankings page or go to OKX App home page > New > select crypto pair, then tap Info at the top to view the popularity and market cap rankings. Tap through to explore the full rankings page.What's the Ranking page and how can I use it to discover new tokens? The page offers a comprehensive overview of the latest tokens available for trading.Published on Aug 9, 2024Updated on Jun 18, 202655How do I explore new tokens?
This feature will help you identify new potential trends. New Tokens: this section provides an overview of newly listed tokens to help you stay informed about the latest token releases. Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when exploring new tokens. Market Capitalization: explore the top tokens ranked by market capitalization.Published on Aug 9, 2024Updated on May 29, 20261How do I explore new trading opportunities on OKX?
Select the Explore option at the main menu bar Under the Feed section, you'll be able to receive crypto news and updates Select the Feed option to load up the current news update Select Feed and you'll be able to find the latest news and X platform update within the Feed page Read through the latest news update from the FeedHow do I see the latest feed for a specific crypto?Published on Jan 17, 2025Updated on May 29, 20263How do I authorize a new device when I log in?
When you first log in using a new device, you need to authorize it. It's an additional security measure that helps to protect your account from unauthorized access. If you log in on the web, you can use phone verification, email verification, or device verification. On the app, you can use all of these methods if you haven't verified your identity yet.Published on Aug 31, 2023Updated on Jun 24, 202614,046What are Source of Funds (SoF) and Source of Wealth (SoW)?
of assets (non-digital) Brokerage Account Statement Shows the sale of securities Sale Record Shows official transaction records Legal Professional Letter Shows asset sale details (For example: Lawyer's confirmation) Bank Statement Shows the transaction history of received funds from sale proceeds Tax Statement Shows property/capital gains Others Shows sale of assets details (including customer's name, sale amount and date) Inheritance, grant or gift Will/Testament Must be officially certified GrantPublished on Dec 24, 2024Updated on Jun 5, 2026910Why is my deposit locked?
Deposit locked due to P2P T+N risk control being triggered When you're buying crypto through P2P trading, our risk control system will comprehensively assess your transaction risks and impose N-day restrictions on the withdrawal and P2P sales of the equivalent amount of assets in your transaction. It's recommended that you wait patiently for N days and the system will automatically lift the restriction.2.Published on Dec 19, 2023Updated on May 29, 2026993Why can’t I withdraw funds?
This restriction is automatically removed after 24 hours.New withdrawal lock If the New address withdrawal lock is enabled, withdrawals to newly added allowlisted addresses aren't allowed for 24 hours. You can disable this feature in Address Book > Address settings (mobile and email verification required), or wait 24 hours before withdrawing.Published on Aug 27, 2025Updated on Jun 23, 2026150How do I update my login password?
or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enter your account info and new login password An email/SMS notification will be sent out once thePublished on Aug 22, 2023Updated on Jun 2, 202630How do I update my email?
Select Change email Enter your email address in the New email field Select Send code in both the New email authentication and Current email authentication fields. We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Published on Sep 6, 2023Updated on Jun 25, 20263How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
This happens due to: Fees being charged in different currencies (BTC for buys, USDT for sells) Exchange rules preventing the sale of amounts below the minimum tradable quantity This leftover BTC stays in your bot and is returned to your wallet when the bot is stopped.How are Grid Profits estimated in this case?Published on Jun 20, 2025Updated on May 29, 202660How do I migrate my email address or phone number to another account? (web)
For email address migration Go to Profile and select Security Find Email verification and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.Published on Aug 22, 2023Updated on Jun 26, 2026396How do I change my phone number?
Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on Sep 7, 2023Updated on Jun 19, 2026How do I enable allowlist? (app)
Notes: Under Withdrawal Allowlist: You can only withdraw to addresses in the Address Book; manual input of new addresses is disabled. After turning off Whitelist Mode: Manual input of new addresses is allowed again. Whitelist vs. No-Verification Address: These settings are independent and do not affect each other. New Address Withdrawal Lock: If New Address Lock is enabled, newly added whitelist addresses cannot be used for withdrawals for 24 hours, adding extra security.Published on Aug 14, 2023Updated on May 29, 20261,966