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How do I submit my proof of address (POA)?
Correspondence from a Central or Local Government Authority, Department or Agency such as pension, unemployment benefits, tax documents and housing benefits. National ID card/Residence permit/Driver license. Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name.Published on Sep 5, 2023Updated on May 29, 20264What are Source of Funds (SoF) and Source of Wealth (SoW)?
of assets (non-digital) Brokerage Account Statement Shows the sale of securities Sale Record Shows official transaction records Legal Professional Letter Shows asset sale details (For example: Lawyer's confirmation) Bank Statement Shows the transaction history of received funds from sale proceeds Tax Statement Shows property/capital gains Others Shows sale of assets details (including customer's name, sale amount and date) Inheritance, grant or gift Will/Testament Must be officially certified GrantPublished on Dec 24, 2024Updated on Jun 5, 2026898Why is my deposit locked?
Deposit locked due to P2P T+N risk control being triggered When you're buying crypto through P2P trading, our risk control system will comprehensively assess your transaction risks and impose N-day restrictions on the withdrawal and P2P sales of the equivalent amount of assets in your transaction. It's recommended that you wait patiently for N days and the system will automatically lift the restriction.2.Published on Dec 19, 2023Updated on May 29, 2026992What is OKX DEX Aggregator+?
Multiple professional solvers — including OKX's in-house Solver and third-party solvers — receive your intent and compete in a batch auction to offer you the best execution price. Best price wins. The Solver with the best price wins the auction and executes your trade on-chain through a secure settlement contract. Trade settled. The winning Solver submits the transaction to the blockchain, and you receive your swapped tokens.Published on Apr 20, 2026Updated on Apr 30, 202675Why can’t I withdraw funds?
Double-spending risk control Double-spending risk control restricts withdrawals or sales only for the amount equivalent to the deposit. Other account functions aren't affected.This measure protects your funds. You can check the estimated recovery time on the withdrawal page. The restriction is removed automatically once the period ends.Other account freezing or restriction scenarios Check your inbox and spam folder for emails from our platform.Published on Aug 27, 2025Updated on Jun 18, 2026144Trading Signal Bot FAQs
This section houses a chronological sequence of logs that detail the incoming alerts from TradingView along with the corresponding actions executed for each alert. The logs are designed to be self-explanatory and provide context for any actions taken. This comprehensive log can be immensely helpful in diagnosing errors or discrepancies in your alert messages.Published on Oct 9, 2023Updated on Jun 19, 2026138How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
This happens due to: Fees being charged in different currencies (BTC for buys, USDT for sells) Exchange rules preventing the sale of amounts below the minimum tradable quantity This leftover BTC stays in your bot and is returned to your wallet when the bot is stopped.How are Grid Profits estimated in this case?Published on Jun 20, 2025Updated on May 29, 202660OKX x McLaren NFT Sweepstakes Terms & Conditions
Employees of OKX and McLaren, their parents, affiliates, subsidiaries, promotional agencies, sales representatives, as well as the immediate family (spouse, parents, siblings, and children) and household members of those employees. Entry Periods: The Sweepstakes starts on 7 June 2024 and ends on 23 December 2024.Published on Apr 25, 2024Updated on May 29, 2026607
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