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How to add personalized messages for custom price alerts?
to select the alert of your preference or the Create alerts option In the designated field, input your custom message.Published on Feb 6, 2025Updated on May 29, 20264How do I set my preferences?
On the app's Home, tap the Message icon in the upper right corner, then select System Notifications to view system notification messages. Tap the settings icon in the upper right corner, then select Notification Settings to configure the notification types for different modules. For the Transaction module, you can enable Email, Push Notifications, and Web Notifications. For the New Features and Promotions module, you can enable Email and Push Notifications.6.Published on Nov 1, 2025Updated on Jun 18, 202634Why haven't I received the verification code?
Check dual SIM settings: If you’re using dual SIM, try swapping the SIM card slots and resend the verification message. Check storage space: Make sure your SMS inbox isn’t full. Delete old messages if necessary. Review blocked messages: Check whether security apps or system settings are filtering or blocking SMS messages. Disable SMS-blocking apps: Temporarily turn off any SMS-blocking or filtering apps on your device.Published on Aug 16, 2023Updated on Jun 24, 20264What should I do if facial recognition fails?
Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again. If the issue continues after trying the steps above, please contact customer support for assistance. If you’re unable to access your account on a new device, go to Contact customer support on the login page after receiving the prompt.6.Published on Oct 11, 2024Updated on Jun 22, 2026543Trading Signal Bot FAQs
This resource empowers you to craft and send your alert messages with precision, ensuring smooth communication between your trading strategy and the OKX platform.6. Can I set up multiple trading pairs in one signal bot? Absolutely! You can efficiently manage multiple trading pairs within a single signal bot. During setup, you can select Create > Add trading pairs you want to include, allowing you to effectively monitor and execute trading signals for those specific pairs.Published on Oct 9, 2023Updated on Jun 19, 2026139How do I migrate my email address or phone number to another account? (web)
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly Enter the 2FA code to continue (if any) If the email you entered is linked/bound with another account, you will see a pop-up message.Published on Aug 22, 2023Updated on Jun 26, 2026396How do I stay safe from phishing SMS using the name OKX?
Common scam messages: Messages claiming account issues, reward collection, or security verification designed to lure users. High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on May 9, 2025Updated on May 29, 2026326Passkey FAQ
When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6. What if I receive a message saying passkeys aren't supported in my region? If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version.Published on Mar 19, 2025Updated on Jun 15, 2026144How do I deposit USD with an international wire transfer?
If the transfer details aren't provided, we may return the wire transfer to your bank and you could receive a fee from your bank.6. How do I check my cash deposit history? You can review your deposit history on the cash deposit page under All deposits. Find your deposit history under All deposits7. Where do I find limits, fees and processing time details for cash deposit? Payment limits, fees and processing time information will be displayed on the payment method. For more details, check here.Published on Dec 31, 2024Updated on May 29, 20269How do I invite existing users to join the Affiliate Program?
No, there's no conflict.6. When does the updated commission rate take effect after rebinding? It'll take effect in the next hour.7. Do rebound users count toward affiliate assessments? Yes, they do. If you have any other questions, feel free to reach out to our support team.Published on Sep 27, 2023Updated on May 29, 20261How do I check if an email is officially from OKX via EML file?
This can make it easier for some users to mistake a faked email for an official message.Published on Nov 24, 2025Updated on May 29, 202619Satoshi test FAQ
What should I do if I encounter the error message "We can't support verification for the TON network"? Currently, the Satoshi test does not support the TON network. If you encounter this issue, you have two options: Change the withdrawal entry point to "Exchange or platform." Convert your assets to another cryptocurrency and then proceed with the Satoshi test again.Published on May 28, 2024Updated on May 29, 202643Why was my X-Perps order rejected?
If the issue continues, contact OK Assistant and share the details (product / contract, timestamp, order type, and a screenshot or error message if available) with our Customer support. To learn more about OKX products, visit here.Published on Apr 9, 2026Updated on May 29, 2026Common scam tactics
Don't easily trust tempting messages. Private transactions carry significant risks. Don't readily believe messages on social platforms that encourage using digital assets for virtual recharge card transactions at high purchase prices or low selling prices. Stay alert to various enticing messages claiming "high returns." Be cautious when an individual requests upfront payment through unconventional methods, such as wire transfers, gift cards, or cryptocurrencies.Published on Sep 28, 2023Updated on May 29, 20262,746How do I secure my exchange account?
Phishing attacks occur when an attacker pretends to be a trusted source, often using fake URLs, emails, or SMS messages to get you to share sensitive info. They aim to cause panic, using urgent messages like "suspected money laundering" or "account restriction." Example: Note: these are real SMS messages our users receive. Phishing attempts may also arrive via email or from other sources.Published on Jun 12, 2024Updated on Jun 25, 20261,362