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Why hasn't my deposit been credited?
Note: you can find the minimum deposit amount on the asset’s deposit details page.Unsupported or deactivated receiving platform If your deposit was sent to an address belonging to another platform that has been deactivated or no longer supports deposits, the funds may not be credited to your OKX account. In some cases, the assets may be returned to the originating wallet instead of your own account.Published on Sep 1, 2023Updated on Jun 18, 202614,187Buy crypto with rewards terms and conditions
Campaign Period and Key Deadlines The campaign operates within two distinct windows to ensure all participants have a fair opportunity to complete their streaks: Enrollment Window: Users must successfully opt in on the campaign landing page between February 25 and March 11, 2026 (midnight UTC+1). Completion Window: While the enrollment period ends on March 11, users have until midnight UTC+1 on March 15, 2026 (inclusive), to complete their 5-day streak.3.Published on Feb 19, 2026Updated on May 29, 2026How can you protect yourself from a phishing attack?
A phishing attack is a prevalent online scamming method where perpetrators use various techniques to mimic the URL address and webpage contents of a legitimate website.Published on Aug 17, 2023Updated on May 29, 20263,783OKX Card Spending Limits FAQ
Example: You've spent 2,000 today and lower your daily limit from 5,000 to 3,000 > you'll have 1,000 remaining for the day. Note: If you lower your daily limit below what you've already spent today, a confirmation prompt will warn you. If you proceed, further transactions will be declined until midnight UTC.When does my daily spending limit reset? Your daily total resets to zero at 00:00 UTC every day.Published on Jun 10, 2026Updated on Jun 15, 20261What's a futures trading bot and how do you automate trades with it?
In futures grid mode, you can amplify position size with leverage, enabling you to trade greater volume than otherwise possible. Be warned, though. Leverage is a more advanced tool that carries much greater risk than simple spot trading. If you’re going to trade leveraged positions with the futures grid trading bot, make sure you fully understand the risks first.Published on Dec 26, 2023Updated on May 29, 202636Where can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on May 29, 202634Where can I find the minimum deposit amount required for non-BTC?
On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network. You can view the minimum deposit amount on the same pageOn the Web Go to the OKX website, select Assets in the top menu, and select Deposit Search for the token you want to deposit and choose the corresponding network You can view the minimum deposit amount on the same pagePublished on Oct 16, 2024Updated on May 29, 202660Where do I find limits, fees and processing time details for cash withdrawal?
The withdrawal limits as shown on the withdrawal method selection for the app The withdrawal limits as shown on the withdrawal method selection for the webTypes of limits Minimum withdrawal limit: Minimum amount you can withdraw per transaction. Daily limit: The maximum amount you can withdraw within a 24-hour period. Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Weekly limit: The maximum amount you can withdraw over 7 consecutive days.Published on May 23, 2025Updated on May 29, 202641Where do I find limits, fees and processing time details for cash deposit?
The deposit limits as shown on the deposit method selection for the app The deposit limits as shown on the deposit method selection for the webTypes of limits Minimum Deposit limit: Minimum amount you can deposit per transaction. Daily limit: The maximum amount you can deposit within a 24-hour period. Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Weekly limit: The maximum amount you can deposit over 7 consecutive days.Published on May 23, 2025Updated on May 29, 202629Where can I find details about cash deposit limits, fees, and processing times?
To avoid any issue, please ensure you have filled your bank-related details correctly and include your reference ID where required. We also recommend using the 'Copy' button function to accurately copy the bank information from the deposit instructions before making your transfer. Use the Copy button for your deposit process For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawalPublished on Apr 13, 2026Updated on May 29, 2026Where can I find details about cash withdrawal limits, fees, and processing times?
The withdrawal limits as shown on the withdrawal method selection for the app The withdrawal limits as shown on the withdrawal method selection for the webTypes of limits Minimum withdrawal limit: Minimum amount you can withdraw per transaction. Daily limit: The maximum amount you can withdraw within a 24-hour period. Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Weekly limit: The maximum amount you can withdraw over 7 consecutive days.Published on Apr 13, 2026Updated on May 29, 2026Convert FAQ
To use Convert, you need a sufficient amount of crypto in your account. If you have an insufficient amount, you can either deposit crypto or EUR before you convert to your desired crypto.2. How do I deposit crypto to use Convert? You can refer to the following articles to learn more about how to deposit crypto: How do I make a deposit? (app) How do I make a deposit? (web)3. Where can I view crypto after it has been converted using Convert?Published on Sep 5, 2024Updated on Jun 17, 20261,481Address type upgrade FAQ
Any previously saved addresses have already been automatically upgraded to match these new rules, ensuring smooth and consistent withdrawals across supported cryptos.What happens if I have multiple records of the same address after the address type upgrade? If you have saved the same address under different address types (Standard/Universal/EVM): All records will be merged into one entry.Published on Aug 26, 2025Updated on Jun 18, 2026860How do I deposit EUR with a debit or credit card?
You can skip this step if you have already added a card Provide your card details to add your card, then select Next Provide your billing address, then select Next After adding your card, you'll see the success notification confirming that your card has been added Input your preferred amount, then select Preview Preview your deposit before completing the process Select Submit to initiate deposit via your card Note: your bank may require you to obtain approval via SMS code or through the respectivePublished on Feb 12, 2026Updated on May 29, 2026Affiliate FAQ
Alternatively, if certain settings determine that the rebate relationship between you and your invitee is invalid, the status will also show as "Invalid." You can select on "Invalid" to learn more about the reason.2. How can I check if I have signed up an user or if they have been recalled under my affiliate link? You can directly view all related signups and recalls within your affiliate portal, eliminating the need for separate verification.3.Published on Dec 4, 2024Updated on May 29, 2026728