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Why is my OKX app not working?
If your OKX app isn’t loading, keeps crashing, or won’t open, the issue can often be fixed with a few simple troubleshooting steps. This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.Published on Mar 16, 2026Updated on Jun 10, 202623What can I do if my device is running in an unsafe environment?
Previously, this issue could cause the OKX App to crash in order to protect your assets. While this ensured security, it did cause some inconvenience for users. Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing.Published on Jan 19, 2023Updated on May 29, 2026301How can I troubleshoot web or app issues?
Clearing cache is helpful when your crypto app keeps crashing during startup or after updates.Reinstall OKX app If your OKX app is still not working after updates and cache clearing, it’s time for a full uninstall/reinstall: Remove OKX app from your device. Restart your phone. Download the latest version again from the official app store.Published on Feb 11, 2026Updated on Jun 2, 202613What onboarding information is required for a privately owned company?
These entities are involved in many kinds of industries, such as manufacturing, pharmaceuticals, real estate, and construction. To verify as a privately owned operating company, please follow the steps below and submit the required documents and information. Who are the key people for a privately owned company?Published on Oct 13, 2023Updated on May 29, 2026288How do I protect my account from Trojan horse takeovers?
If your device is infected by a Trojan horse, you may notice: Slower performance, system crashes, or unexpected popups. Unknown apps or programs installed. High network activity even when idle. Antivirus protection is disabled without your action. Random restarts or other suspicious activity.If your account is being taken over, signs include: Logins from unknown devices or locations. Being locked out of your own account. Changes to your recovery email or phone number.Published on May 30, 2025Updated on May 29, 202614What onboarding information is required for the non-profit organization (NPO)?
Provide identifying information Provide identifying information for the NPO, such as your institution’s legal full name, registration address, principal place of business, institution type, an industry, amongst other pertinent and verifiable data. Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the NPO, as well as the identity of each key person involved.Published on Oct 13, 2023Updated on May 29, 202674What onboarding information is required for a privately owned financial institution?
Provide identifying information Provide identifying information for the privately owned financial institution, such as your institution’s legal full name, registration address, principal place of business, institution type, and industry, among other pertinent and verifiable data.Published on Oct 13, 2023Updated on May 29, 2026239What onboarding information is required for a Publicly Traded Company?
Provide identifying information Provide identifying information for the publicly traded company, such as your institution’s legal full name, registration number, incorporation date, registration address, principal place of business, institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on May 29, 202680What onboarding information is required for a family office?
Certificate (or equivalent official document, such as a business license) Articles of Association Registration of Directors Registration of Shareholders or Beneficial Ownership Chart (must be signed and dated within the past 12 months) Proof of Business Address (if different from the registered address) Provide identifying information Provide identifying information for the family office, such as your institution’s legal full name, registration address, principal place of business, institution type, and industryPublished on Oct 13, 2023Updated on May 29, 202671What onboarding information is required for the government-owned enterprise?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on May 29, 202665What should I do during or after a scam?
When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Stop sending any further payments: don't let the scammer convince you to send more to "recover" your losses — this is a common tactic. Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away.Published on Mar 11, 2024Updated on May 29, 2026775What onboarding information is required for a fund?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on May 29, 2026127Simple Earn FAQ (EEA)
Low Risks We protect your assets in Simple Earn with strict risk control; industry-leading security measures and advanced infrastructure.When will I start earning? Once your order is submitted, it will be matched with the borrowing demand on the market. Once your order is matched to borrowing demand, your subscription will start earning interest. You'll earn market APY if it matches or exceeds your minimum selected earning APY.Published on Dec 9, 2025Updated on Jun 20, 20261OKX Card Spending Limits FAQ
This is standard across the industry — no major card issuer allows limits to be fully turned off. You can, however, adjust your limits to any value between 1 USD and the maximum for your region, giving you full flexibility while keeping a safety net in place.How do I view or change my spending limits?Published on Jun 10, 2026Updated on Jun 15, 20261Understanding OKX's Security Fund
In addition, OKX contributes its own profits from time to time to maintain an industry-appropriate level of funding for the Security Fund. You can view the real-time balance of the Security Fund here.IMPORTANT DISCLOSURES AND DISCLAIMERS The Security Fund is a proprietary risk management tool for the stability and health of the OKX platform. Users must be aware of the following critical terms:1.Published on Mar 25, 2026Updated on May 29, 20264