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What's auto-deleveraging (ADL) and when can it happen to me?
It's designed to help maintain market stability and manage system-level risk when normal liquidation processes aren't sufficient.When can ADL happen to me? ADL may occur in situations such as: extreme volatility rapid price gaps stressed liquidity conditions liquidations that cannot be fully absorbed through normal processesWhat does this mean for me as a trader? If ADL is triggered, some positions may be reduced or closed according to platform risk rules and priority methodology.Published on Apr 9, 2026Updated on May 29, 2026FAQOKX Orbit Creator Rewards Program is Now Live
The quality of users engaging with your content, the volume of genuine interaction your posts generate in the community, and the loyalty and engagement of your followers over time all affect your final payout. Only genuine interactions are considered when calculating your payout. Community interaction is an important factor in measuring content quality. Only genuine likes, comments, and shares reflect your content value, and are what count toward your rewards. 5.Published on Apr 2, 2026Updated on Jun 4, 2026Product documentationOKX Web3 FAQ
What happens if I lose my seed phrase or private keys? Lost seed phrases or private keys can't be recovered. We don't store or back up your keys and will never ask for them via email or SMS. Users should back up their seed phrases securely offline, as losing keys results in permanent loss of access to the wallet.9. Are we responsible for losses from DApps or DEXs accessed through the wallet? We only provide an access interface.Published on Jan 19, 2026Updated on Jun 23, 2026FAQ129Tron (TRX) Perpetual Swap Launch
Click the below links for: “Perpetual Swap Guide” “Perpetual Swap Interactive Guide” “OKX App (w/ Perpetual Swap Trading)” Thank you for your continued support and we assure you of our best services at all times. Regards, OKX Jan 16, 2019Published on Jan 16, 2019Updated on May 29, 2026AnnouncementsWhy can’t I see or use my crypto balance?
But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed. Here are the most common reasons and what you can do:I traded crypto but my balance isn’t showing Why does this happen: After a spot trade, the new asset might not appear in your balance immediately if: The order is still open/pending (not fully filled). You’re checking the wrong account. There’s a short settlement delay, which is rare but possible during peak times.Published on Oct 14, 2025Updated on May 29, 2026FAQ8How do I verify my identity with SPID?
What happens if I forget my SPID credentials? You will need to contact your SPID provider directly to recover or reset your credentials. As “A New Alternative” in financial services, OKX aims to break traditional barriers. SPID integration is another step toward creating an inclusive and accessible platform tailored to the Italian market. Our goal is to build trust through transparency, security, and innovation.Published on May 2, 2025Updated on May 29, 2026FAQ4What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on May 29, 2026FAQ66Satoshi test FAQ
What happens if I send the wrong amount to the Satoshi test? If the amount sent doesn't match the specified amount for the Satoshi test, the verification will fail. You'll need to restart the test with the correct amount to proceed with your transaction.Your deposit will be locked and you may unlock it by providing the sender's info. Learn more about it here.5. Are there any fees associated with the Satoshi test?Published on May 28, 2024Updated on May 29, 2026FAQ43What is OKX Livestream
Orbit Livestream lets you build and engage your community in real time. We’re currently still in closed beta and aren’t accepting new applicants at this time. Please keep an eye on this space for future updates.Published on Jun 18, 2026Updated on Jun 18, 2026Product documentationWhat's JIT Routing?
The onchain comparison happens inside the same transaction, so settlement takes about as long as any regular swap on that chain.Does JIT Routing always give me a better price? Not always. Sometimes the originally selected pool is still the best and the trade goes through it unchanged. What matters is that when conditions change the trade isn't stuck with a stale path. Over many trades the average outcome improves.Does it cost extra gas? Yes, a bit.Published on Jun 12, 2026Updated on Jun 15, 2026FAQ3What is sub-account?
A sub-account is a secondary account connected to your OKX account. You can create multiple sub-accounts to diversify your trading strategies and reduce risks. Sub-accounts can be used for spot, spot leverage, contract trading, and deposits for standard sub-accounts, but withdrawals are not allowed.How do I create a sub-account?On the web Open OKX website and login to your account, go to Profile...Published on May 21, 2026Updated on Jun 3, 2026FAQWhat is trigger order?
This FAQ covers how trigger orders work on Buy/Sell, how to place and manage them, and what happens when an order is triggered or fails.Basic introductionWhat's a trigger order on Buy/Sell? A trigger order is a buy or sell instruction that activates only when the market price of your chosen token reaches a target price you set in advance.Published on May 8, 2026Updated on May 29, 2026FAQWhat's Selected Margin?
Selected Margin is one of two margin modes available when trading X-Perps on OKX; the other being Isolated Margin. Rather than allocating a fixed amount to each individual trade, your collectively selected assets act as a shared pool of collateral supporting all your open positions. Only the assets you explicitly select will count toward your margin balance.How do I set it up? Setting up Selected...Published on Apr 15, 2026Updated on Jun 15, 2026FAQWhat Are Event Contracts
Market: Up (above) / Down (not above) Multi-market event example: Event: What will BTC's price be at the end of December?Published on Apr 8, 2026Updated on May 29, 2026Product documentationWhat's OKX Convert?
What's Convert? Convert simplifies the crypto conversion process by eliminating the need for multiple trades or frequent asset transfers between accounts, providing you with a seamless experience. It also allows you to exchange crypto at a lower threshold than the spot market.2. What's the difference between convert and spot trading? Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage.Published on Apr 1, 2026Updated on May 29, 2026FAQ1