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Guide to ID and selfie photos for identity verification
Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?Published on Oct 13, 2023Updated on Jan 28, 2026FAQ14,038How do I verify an individual account?
They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on Sep 25, 2023Updated on Jun 24, 2026FAQ31,562How do I verify my identity with SPID?
Select your certified SPID providers Enter your SPID username and password Key in your registered SPID details Review your details and confirm the submission of your information for verification Go through and confirm your details before the selfie verification Proceed with selfie verification Only proceed with the selfie verification once you're ready Frame your face and follow the on-screen instructions Remember, your face must be uncovered—no glasses, accessories, or glare.Published on May 2, 2025Updated on May 29, 2026FAQ4What's Snap mode - powered by UniswapX, and how do I use it?
The process is reversible — you can unwrap WETH back into ETH at any time by sending your WETH back to the smart contract, which will return your original ETH. Then only it can be swapped with other tokens.Published on Mar 1, 2024Updated on May 29, 2026FAQ43How can I troubleshoot web or app issues?
Important Note: if you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on Feb 11, 2026Updated on Jun 24, 2026FAQ17How do I change and reset my chart layout?
By following these simple steps below, you’ll be able to restore your interface quickly and get back to trading without any hassle: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Look for the Reset option in the chart settings menu to reset the existing settings Select Reset to change the layout back to the default settings Confirm your selection to revert all widgets, charts, and settings to their default positions and configurationsPublished on Nov 27, 2024Updated on May 29, 2026FAQ19How do I add my emergency contact?
If we don’t hear back or see any login activity within your selected response timeframe, we’ll begin contacting your nominated emergency contact by email and SMS. Follow-up messages will be sent every 10 days until we receive a response or your account is reactivated.Published on Jul 24, 2025Updated on May 29, 2026FAQ307Why haven't I received the verification code?
To back up, go to your Web3 Wallet > asset bar > more > Wallet Management > Back Up Wallet > Back Up Seed Phrase / Back Up Private Key.3. Why am I not receiving the authentication code when making a crypto withdrawal or selling crypto?Why does it say my authentication code is incorrect? This can happen if you've requested the code too many times in a short period. Wait a moment, then try again. If you're on the app, try switching to the web version instead.Published on Aug 16, 2023Updated on Jun 24, 2026FAQ6Why is my OKX app not working?
Try these troubleshooting steps in order: Important Note: if you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key.1. Restart and update the app Completely close the app (force-quit if possible). Restart your phone or tablet. Check the App Store or Google Play for updates. Install any available updates before opening the app again. Many app crashes are fixed through regular updates and bug patches. 2.Published on Mar 16, 2026Updated on Jun 10, 2026FAQ28Institutional Loan renamed as VIP Loan
The product mechanisms (both front-end and back-end such as OpenAPI data fields) will not be impacted at this time. There is also no change to the eligibility criteria for the newly-named VIP Loan. Not all users with VIP status may be automatically eligible for this product. OKX teamPublished on Dec 9, 2025Updated on May 29, 2026AnnouncementsOKX to list USDC/EURC for spot trading
EURC, issued by Circle, is a fully regulated, euro-backed stablecoin designed to provide a stable digital currency option for the European market and beyond. It is backed 1:1 by euro reserves held in leading financial institutions, ensuring full transparency and liquidity.Published on Sep 12, 2024Updated on May 29, 2026AnnouncementsWhat onboarding information is required for a Trust?
Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a Trust need to consider for the onboarding process? Identify all key parties Identify all parties involved in the trust, including the trustee, beneficiaries, grantors, and any authorized users.Published on Oct 13, 2023Updated on May 29, 2026FAQ123How do I authorize a new device when I log in?
If you’ve created OKX Wallet, please remember to back it up before updating or uninstalling the app. This includes your seed phrase or private key. If these are lost, your wallet assets cannot be recovered. To back up your wallet, go to Menu on the app > Backups > Select the wallet you wish to backup > Cloud backup/Seed phrase Switch your network environment (for example, use 4G/5G instead of Wi-Fi).Published on Aug 31, 2023Updated on Jun 24, 2026FAQ14,057OKX Wallet launches Gas Station
Once it's complete, you can go back to the wallet homepage, where you'll see the native tokens you receive. Now you can start your journey of token transfer/swap, on-chain investments, and NFT trading.Published on Jan 5, 2023Updated on May 29, 2026AnnouncementsWhy can’t I withdraw funds?
Note: if you've created a wallet, make sure you back up your seed phrase and private key before updating. Otherwise, your assets can't be recovered.Login password changes To ensure account security, withdrawals aren't allowed within 24 hours after changing your login password. The restriction will be automatically lifted after the time period expires.Published on Aug 27, 2025Updated on Jun 23, 2026FAQ153