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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026415How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Sep 5, 2023Updated on Apr 6, 20267,025Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on Feb 12, 2026203Where do I find limits, fees and processing time details for cash deposit?
Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?Published on May 23, 2025Updated on Feb 12, 202628How do I submit my proof of address (POA)?
If you are prompted to complete additional verification, please refer to How do I complete additional verification? Frequently Asked Questions I have moved abroad and cannot provide Proof of Address from my originally registered country. What should I do? In this case, we recommend contacting our customer support as soon as possible to explain your situation. We will provide a customized solution based on your specific circumstances.Published on Sep 5, 2023Updated on Feb 12, 2026853Where do I find limits, fees and processing time details for cash deposit?
Available deposit methods will be displayed after you log in to your OKX account.Here’s how to access the cash deposit feature once you log in through the mobile app or website:On the app 1. Select Transfer on the home page Select the Transfer option 2. Select Deposit Select Deposit as your transaction method 3. Select Brazilian Real Select the Brazilian RealOn the web 1. Select Deposit from the home page tab, or go to Assets and select Deposit 2.Published on Apr 9, 2026Updated on Apr 11, 2026What to do in the event of a trade error
We expect users of Block Trading by OKX to be experienced and sophisticated and that they will therefore take the time to understand how to properly use the platform and products, taking reasonable care and performing checks when submitting and accepting quotes. Note: OKX is not liable or financially responsible for trade errors.How should I respond when I've made a trade error? The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can.Published on Jun 30, 2022Updated on Feb 12, 202696X Layer FAQ
How do I use the X Layer address?Published on Jan 29, 2026Updated on Feb 11, 20268How do I manage BRC-20 assets in OKX wallet? (app)
How do I view and switch my BTC address? Open your OKX App, select Wallet Go to Crypto and select BTC Select BTC from Home > Crypto list 3. Select Switch preferred address to view all your available BTC addresses Note: By default, the Taproot address is displayed. You can also switch to a Legacy address, Nested SegWit address, or Native SegWit address as needed.Published on Aug 22, 2023Updated on Apr 11, 20261,487OKX NFT Marketplace: Your Gateway to a Multi-Chain NFT Universe
Whether you like art, entertainment, or want to grow your digital collection, OKX has made it easy to explore the big world of NFTs without any trouble. So, dive in and start your NFT journey today!Published on Nov 23, 2023Updated on Sep 12, 202520Does OKX Marketplace charge fees?
Your digital treasures deserve a home at OKX Marketplace – where freedom, affordability, and creativity unite.Published on Oct 14, 2023Updated on Sep 12, 202522How do I manage my wallet? (app)
To remove a wallet, go to the wallet home page, select the wallet account name > Manage Wallet, then tap the red Remove button and select Delete. How do I use a watch-only wallet? The watch-only wallet is a type of wallet that can be viewed with your wallet address or domain name to monitor your assets, currency, NFT, DeFi, authorization records and transaction details, etc. It can also be used as a blockchain browser for a specific address.Published on Aug 22, 2023Updated on Apr 10, 20261,993OKX House FAQ
How do I access OKX House? Make sure that your account is in the DEX ecosystem on the web or Wallet ecosystem on the app to begin with, then:On the app Go to Explore > NFT Find OKX House on the Marketplace pageOn the web Go to More > Marketplace Select OKX House to enter3. How can I place an order on OKX House?Published on Nov 29, 2024Updated on Mar 2, 202617How do I use OKX NFT?
Select NFTs on the Home page Select NFTs and Collected on Home to view your collected NFTs Select the NFT which you want to sell and select Sell Complete the operation as required Select the NFT that you want to sell for crypto assets and select Sell to complete the operationTransfer NFTs 1. Select NFTs on the Home page Select NFTs and Collected on Homepage to view your collected NFTs 2.Published on Aug 22, 2023Updated on Apr 11, 20265,152Where do I find limits, fees and processing time details for cash withdrawal?
Here's how to access our cash withdraw feature, once you log in to your OKX account from mobile app or website:How do I access the cash withdrawal feature?Published on May 23, 2025Updated on Mar 4, 202634