All
FAQ
Announcements
Product documents
What's the Nitro Spreads table view?
The sortable table view addresses these issues by providing a clearer, more accessible way to evaluate spreads.How does the Nitro table view improve navigation on small screens? The sortable table view organizes spreads in a compact, tabular format, which is easier to navigate on small screens compared to the traditional grid view.Published on 16 July 2024Updated on 29 May 20263How do I use Dual Investment?
App: Open the OKX app, go to Assets > Explore > Dual Investment > Dual Investment orders > Note: It can be located through Assets > Structured (under Allocation Section) > History if users have active subscriptions for dual investment crypto pairs Web: Log in to your account at okx.com and go to Grow > Dual Investment > My EarnFAQ1. Do I need to hold USDT or USDC to subscribe to a Dual Investment product in the ETH/BTC trading pair? No, you don't have to.2.Published on 18 Aug 2023Updated on 2 June 202665Why did my identity verification fail?
Unable to Access the Camera Please go to your phone’s settings, locate OKX, enable camera access for the OKX App, and then try again. Face Recognition–Related Issues Face recognition failed / Page shows information mismatch Account verification must be completed by the account owner. If you encounter face recognition failure or information mismatch, please contact our customer support team for assistance.Published on 5 Sept 2023Updated on 29 May 202611,596How do I view Profit and Loss (PnL) and switch PnL display?
It helps you track the profitability of your trades and overall portfolio.How do I view PnL? Open the OKX App and select Assets to view the Value/Spot PnL for each crypto you hold. You can also view the spot trading candlestick chart by following the steps below. Select Trade > Spot > Select the trading pair Select the candlestick chart icon On the chart, you can view the crypto's PnL and volumeHow do I view total account PnL? 1. Open the OKX App, select Assets 2.Published on 7 July 2024Updated on 29 May 202647How do I join a video call with customer support?
Keep your camera switched on and ensure you are in a quiet environment throughout the call.Published on 26 Aug 2025Updated on 2 June 202655What's Dual Investment and how do I use its auto-renewal?
Dual Investment auto-renewal helps you continuously subscribe your principal and interest to new Dual Investment orders while letting you set your price preference to suit your investment needs.How does Dual Investment auto-renewal work? We offer two auto-renewal strategies – Basic and Advanced.Published on 7 Nov 2023Updated on 29 May 20261,541What should I do if facial recognition fails?
Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.Published on 11 Oct 2024Updated on 18 June 2026537How do I use the Futures Analysis tool?
Scroll over to the Performance stats section to view the statistics your trading, including PnL, Average PnL, Average PnL%, Hold time, Positions, Win and loss rate, and Risk and reward Note: you can switch between several options for the period of stats according to your preference using the options menu located beside the section's title. Performance stats section is up for view after the Trading calendar part under Futures analysisHow do I access the PnL by symbol feature? On the App: 1.Published on 3 May 2024Updated on 29 May 202680How to deposit into liquidity pools on Web3 Earn
Select a liquidity pool or staking product to view details and start earning. Note: protocol information is provided to help you make informed decisions. Enter the deposit amount and confirm the transaction to deposit funds. Note: network fees are shown before confirmation and vary by blockchain.How do I view my DeFi Earn assets? DeFi Earn assets can be viewed in the wallet extension. Go to Assets > select DeFi to view your earning positions.How do I redeem assets?Published on 14 June 2023Updated on 29 May 202654How do I authorize a new device when I log in?
Do not cover the camera and perform the verification in a well-lit environment. If your first facial recognition attempt fails, please update your app to the latest version before trying again. This will greatly improve the success rate. Facial recognition on a new device must be performed by the account holder. If you are the account holder but facial verification fails, please try the following. Ensure that the OKX app has permission to access your camera and photo gallery.Published on 31 Aug 2023Updated on 17 June 202614,013How do I find my user ID (UID)?
within the Profile sectionOn the web Log in to your account and hover at the profile option on the dropdown menu The dropdown will stay open once your mouse stops hovering at the profile option, enabling you to view the user ID info View your user ID info once you selected the Profile option If you want to copy your user ID number, select Profile.Published on 20 Mar 2025Updated on 18 June 2026206How can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on 15 Jan 2026Updated on 29 May 202636Guide to ID and selfie photos for identity verification
If you're required to provide a selfie holding an ID during the verification process, make sure you follow the instructions below: The ID you're holding should be the same as the one you photographed in the steps described above; The photo side of your ID should be facing towards the camera; Take your selfie in a well-lit space; Make sure the info on your ID is clearly legible; Make sure your face is fully visible, unobstructed by masks, hats, or glasses, etc.; Make sure your ID isn't blocking yourPublished on 13 Oct 2023Updated on 28 Jan 202613,993Lead trader: how do I carry out spot lead trades?
You can manage lead trades in one of the following locations: Trading > Lead trades > All lead trades or spot lead trades My lead trades > Ongoing or History If a trade fails to act as a lead trade, it won't be displayed in these locations. You can check crypto in your assets. You can sell your crypto by placing a sell order or a TPSL.What can cause lead trade to fail? Visit here to find out more about the possible reason for the failure of spot lead trade.Published on 2 May 2024Updated on 29 May 202647How do I connect my Keystone Hardware Wallet to OKX Wallet?
Once you've successfully linked your Keystone wallet with OKX Wallet, you can securely explore the various features it providesOn the OKX Wallet browser extension Open your OKX wallet web extension and select Import wallet Select Hardware Wallet, and then opt for Keystone Allow the OKX Wallet to access your device's camera and scan the QR code displayed on your Keystone wallet Select an account to connect with Create a strong password to unlock your wallet Once you've successfully linked your KeystonePublished on 8 Nov 2023Updated on 29 May 202612,931