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How do I use a physical security key to protect my account?
Unlike software-based options, physical security keys work offline and are not reliant on cloud services, minimizing risks like account takeovers or unauthorized access.Why choose physical security key? A physical security key provides an additional layer of protection, especially against potential vulnerabilities in software-based options like authenticator apps and passkeys.Published on 10 Jan 2025Updated on 12 Feb 202617,930What is sub-account?
If you've created your sub-accounts, and would like to know more about how to transfer/deposit with your sub-accounts, you are welcome to visit here.Published on 22 Aug 2023Updated on 4 Mar 20261,831How do I transfer/deposit crypto with my sub-accounts?
Find the standard sub-account that you would like to enable for deposits, select Action, and toggle Deposit on. Enable deposit for standard sub-accounts in your main account Once the deposit function is enabled, you can switch to the standard sub-accounts to make deposits as usual. If you would like to know more about how to make a deposit on our platform, you can view the information here.Published on 22 Aug 2023Updated on 4 Apr 20267,389How do I use the custom formula feature?
Customize your insights: Leverage arithmetic operations like addition (+), subtraction (-), multiplication (\*), and division (/) to generate tailored insights and uncover unique trends. Analyze performance: Assess a token's strength by directly comparing its performance with others. By leveraging the custom formula feature, traders can gain a more customized and data-driven approach to market analysis, ultimately enhancing decision-making and trading efficiency.Published on 5 Mar 2025Updated on 10 Sept 20254How do I trade perpetual futures on OKX?
Perpetual futures, like expiry futures and options, are derivatives that track the price of an underlying asset. While perpetual futures work like expiry futures, they don’t have expiry dates, which means buyers and sellers can hypothetically keep their positions open perpetually — as long as their account holds enough margin to cover them. The mechanism of price convergence is another key difference between perpetual futures and expiry futures contracts.Published on 25 Mar 2024Updated on 2 Apr 2026130How do I enable allowlist? (web)
Select the crypto you'd like to withdraw > On-chain 3. You can either enter the address or select the address in your address book. If there's no address available, you can select Add address or Manage address book to add a new address to your address book. Open your address book 4. Select Add address and select your preferred options; whether single address or multiple addresses.Published on 14 Aug 2023Updated on 12 Feb 2026417Disabling cloud sync on your authenticator app
Cloud sync allows verification codes from apps like Google or Microsoft Authenticator to be accessible on multiple devices if you're logged into your third-party account. However, this poses a risk if your account is compromised. For added security, we recommend disabling cloud sync. Understanding cloud sync and its potential risks Authenticators (such as Google Authenticator) often have a cloud sync feature.Published on 12 May 2023Updated on 2 Apr 20264,586How do I check if an email is officially from OKX via EML file?
Summary If SPF, DKIM, or DMARC show fails, the email is likely forged. If "From" and "Return-Path" don't match, the sender may be spoofed. Don't click suspicious links or attachments. If you are unsure, submit the EML file to OKX Customer Support for verification.Why can scammers make an email look real to you? Scammers can modify parts of an email's header to make the message appear as if it was sent from a legitimate domain, including an official address.Published on 24 Nov 2025Updated on 4 Mar 202615Why haven’t I received a reply from the blockchain project team?
Public blockchains like Ethereum and Bitcoin operate independently from us. If you contacted their official channels and received no response, it’s likely because these projects do not provide one-on-one support for user transactions. For any issues related to deposits, withdrawals, or transfers made via our platform, please contact our customer support directly — our team will assist you from the exchange side.Published on 17 Oct 2025Updated on 27 Jan 202613How do I avoid scams from off-site communication in P2P transactions?
If it’s missing or doesn’t match your code, the email is likely a scam.Learn more on how you can set it up here.What trading rules should I follow to stay safe in P2P?Published on 11 Sept 2025Updated on 26 Sept 202513How do I add my emergency contact?
Fill in all the requested details of your emergency contact Toggle on Let OKX notify this contact option if you’d like us to send them a heads-up that they’ve been listed as your emergency contact. Switch on the notification feature Ensure that the details provided are spot on Select when to notify your contact — we'll first reach out after your inactivity period, and if there's no reply within Your response time, we'll contact them.Published on 24 July 2025Updated on 12 Feb 2026260How do I withdraw AUD with bank transfer?
Certain payment service providers, like Wise, don't facilitate transfers from cryptocurrency exchanges.6. Where do I find limits, fees and processing time details for cash withdrawal? Payment limits, fees and processing time information will be displayed on the payment method. For more details, check here.Published on 13 Mar 2024Updated on 30 Dec 202521How do I obtain an ASIC Extract?
Open the ASIC Connect website at connectonline.asic.gov.au Go to the Search ASIC Registers section Go to 'Search ASIC Registers' Select Organisation and Business Names and enter the company name, then Go In the search results, select the company you are looking for and View Details Scroll down to the section Company extract and select Current company information Select Current company information under Company extract Select Add to cart and OK Select the item you'd like to get and Pay now For thisPublished on 2 July 2025Updated on 3 Dec 20251Affiliate activity portal - join page enhancement
Make sure to select "Confirm" after being prompted that you would like to proceed to promote this activity.Published on 8 June 2023Updated on 25 Mar 2026221How do I set up a recurring buy plan?
Just like one-time orders, if there might not be enough funds in your OKX account or in the payment method you selected to execute the recurring buy plan. We’ll send you an email notification, and you’ll also see an “Action required” banner on your plan detail page explaining the exact reason. If a plan fails three consecutive times, it'll be automatically paused and you’ll receive an email notification. Note: an order can also fail due to a technical issue at times.Published on 23 Jan 2025Updated on 31 Dec 202550