How do I close my account? (app)

Published on 22 Aug 2023Updated on 19 June 20263 min read8
This information may not apply to all customers
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Self-service tool

For quick access, click the button below:

Close account

Once the account is closed, the account will be permanently closed and can't be retrieved.

Note: after closing your account, a cooling-off period may apply. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time. The duration of the cooling-off period may vary depending on your region.

Getting Started

  1. Open your OKX app and go to User Center > Account settings

    Open user center page

  2. Go to Security, and select Close account

  3. Closing your account is permanent and irreversible.

    • If you still want to close your account, select Continue to close

    • If you still want to use your account someday in the future, select Freeze instead

  4. Select Reason to close account

    • Instead of closing your account, you can also select to

      • Freeze account

      • Migrate account

      • View tutorials

  5. Select Continue to close if you still want to close

  6. Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue

    Read the information about what'll happen after you close your account

  7. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue

  8. Close account after your reconfirmation

  9. Get SMS/email and the authentication code and Confirm to close the account

Note: it's required to bind with the authenticator app in your account before closing it

Why can't I close my account?

I still have a balance in my account

Remember to withdraw your remaining balance before you proceed to close your account.

What if I have a small balance I can't clear?

If you have a small remaining balance that can't be withdrawn or converted, contact OKX Assistant for help. Once resolved, you can return to the account closure steps above.

Note: forfeiting your balance is permanent. Once cleared, those assets can't be recovered.

Can I re-register after my account is closed?

It depends on how your account was closed:

  • If you close the account yourself: Re-registration is possible after a cooling-off period. During this time, the same phone number, email, or identity information can't be used to create a new account. The applicable cooling-off period may vary by region. Once it has ended, you may register again.

  • If your account was closed by us: Unfortunately, the account can't be reactivated, and the associated identity information can't be used to register again. Please make sure to withdraw your assets and complete all necessary actions before your account is closed. Thank you for your trust in us.