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Why do I need to complete an identity re-verification during the service update? (LATAM)
The service update requires you to re-verify your identity. You will receive a message in the app or on the website indicating a deadline to complete the process. If you do not complete it on time, some features of your account will be temporarily restricted: Receive notification: a message informs you of the deadline to re-verify your identity. Confirm your country of residence: select your current country.Published on Apr 23, 2026Updated on May 29, 20261How do I enable or disable my Trader Mode?
You can re-import your wallet anytime using your seed phrase. However, once your Trader Mode expires, the private key will no longer be stored in the TEE.4. How do I resume my strategy orders? If your strategy orders are suspended when your Trader Mode is automatically disabled, you can resume them after you re-enable your Trader Mode. You can learn more here: How do I trade with OKX Wallet Trader Mode?Published on Aug 22, 2025Updated on Jun 9, 2026252Managing RFQs on the RFQ board
When trying to trade a unique strategy with elements that cannot be combined, either with multiple expiry dates or currency pairs, the platform will show your strategy as "custom" and reveal the details when the legs are expanded.How can I re-submit an expired, canceled, or failed RFQ? After your RFQ expires, is canceled, or fails to execute, a link with the text "re-price" will appear in the "action" column.Published on Jun 30, 2022Updated on May 29, 202619Affiliate FAQ
For any reason, if your invitee's registration or recall fails, it's not possible to re-bind them to an affiliate.6. Under what criteria can I recall my invitees as an affiliate? As an affiliate, you can recall your invitees if they haven't made any deposits, trades, or logged in for over 180 days.7. Can invitee delete their account and re-sign up to attribute it to a different affiliate?Published on Dec 4, 2024Updated on May 29, 2026728OKX wallet FAQ
You can use the correct seed phrase to re-import your wallet. The wallet account you're looking for is a derived account of the imported wallet. It's recommended to add an account under the wallet to see if the account you're looking for is in it. Your seed phrase isn't generated in the OKX wallet. You can go to the wallet app that created the seed phrase to try re-importing.5. Why do I need to back up seed phrases or private keys? How to back it up?Published on Aug 24, 2023Updated on May 29, 20262,969How do I close my account? (web)
Once cleared, those assets can't be recovered.Can I re-register after my account is closed? It depends on how your account was closed: If you close the account yourself: Re-registration is possible after a cooling-off period. During this time, the same phone number, email, or identity information can't be used to create a new account. The applicable cooling-off period may vary by region. Once it has ended, you may register again.Published on Aug 22, 2023Updated on Jun 21, 2026468How do I close my account? (app)
Once cleared, those assets can't be recovered.Can I re-register after my account is closed? It depends on how your account was closed: If you close the account yourself: Re-registration is possible after a cooling-off period. During this time, the same phone number, email, or identity information can't be used to create a new account. The applicable cooling-off period may vary by region. Once it has ended, you may register again.Published on Aug 22, 2023Updated on Jun 21, 2026900What is OKX Wallet Auto-Confirm?
If you switch devices, you'll need to re-import your wallet using your seed phrase or re-authenticate via password. Extension wallet lock: In the browser extension, Auto-Confirm only functions while the wallet is unlocked and active on the official OKX Wallet website. Once the wallet is locked, the feature is temporarily disabled and will require re-authentication to resume. You can configure lock time and enable/ disable Auto-Confirm under Settings > Wallet lock in your OKX Wallet extension.Published on Sep 25, 2025Updated on May 29, 2026626How do I update my login password?
Select Forgot your password after inserting your phone number or email address Enter your phone number or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enterPublished on Aug 22, 2023Updated on Jun 2, 202630Google Pay – Additional Terms
If you relocate, you must delete the token and re-enrol once your new address is verified. No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on Aug 8, 2025Updated on May 29, 202613Spot grid bot FAQ
Risks and considerations: The bot may buy or sell assets at the market price when re-initializing, depending on current market conditions. If you are uncomfortable with this re-initialization process, you can choose to stop the bot manually and create a new bot with the desired settings and investment. Also, keep in mind that when you edit your bot, any accumulated grid profits that haven't been withdrawn or used will be re-invested into the bot.Published on Aug 28, 2025Updated on May 29, 202622How do I remove my debit or credit card?
You'll need to re-enter your card details if you want to use it again.On the web Go to okx.com and select Deposit in the navigation bar. Select the Cash tab, then select your cash currency. Select Visa/Mastercard as the deposit method. Tap Select next to your card info, then select Manage. OKX web deposit page with Visa/Mastercard and Select option Tap the remove icon next to the card you want to remove.Published on Apr 21, 2026Updated on Apr 30, 20261Demo trading
To get a new price from the trading bot, please cancel and re-price your demo RFQ. Please be reminded that quotes made by the trading bot WAGMI are for reference only and should not be considered as an offer to transact in digital assets nor should it be interpreted as the price you should expect when trading with real assets.Published on Jun 29, 2022Updated on May 29, 20261,767How do I change my login password?
Select Forgot your password after inserting your phone number or email address Enter your phone number or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enterPublished on Aug 22, 2023Updated on Jun 18, 202619,745What's JIT Routing?
OKX JIT routing with three-step quote and re-quote flow at executionKey benefitsMore tokens received Comparing pools at execution time means the trade can grab the better path even when conditions move after the quote. On average users get more output, and the bigger the trade the more it matters.Lower realized slippage Routing decisions happen close to when the trade actually settles, so the gap between quoted price and executed price shrinks.Published on Jun 12, 2026Updated on Jun 15, 20263