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Know Your Business (KYB) FAQ
What's KYB? KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.Published on Jan 29, 2025Updated on Sep 27, 2025FAQ30P2P New Year rewards campaign: Multiple rewards await for your trades on OKX P2P
How do I qualify? You've created or logged in to your OKX account You’ve completed your identity verification on OKX You must not have traded on our P2P marketplace before the campaign starts How can I participate? Join the campaign on our landing page. What do I need to do?Published on Dec 18, 2024Updated on Nov 17, 2025AnnouncementsHow do I manually update my OKX Web3 extension wallet?
OKX Web3 extension wallet will update automatically at regular intervals. However, if the automatic update is not triggered on time, you can manually update it through the Google extension management page. Select Extension and Manage Extension; or copy chrome://extensions and paste it into the Chrome address bar.Published on Apr 20, 2024Updated on Mar 2, 2026FAQ1,384How do I submit my proof of address (POA)?
What should I do? You may provide Proof of Address for your current residence. It does not need to match the address on your ID. Can a mobile phone bill or invoice be used as Proof of Address? Unfortunately, mobile phone bills or invoices are not within the scope of acceptable verification documents. Please provide another valid document. Why was my online shopping or food delivery receipt rejected?Published on Sep 5, 2023Updated on Feb 12, 2026FAQ853How do I get started with OKX Trade?
What's a DEX Aggregator? As a trading aggregation protocol based on blockchain, DEX aggregators source liquidity from different DEXs, automatically find the best trading route, and split trading amounts across multiple routes in a single transaction, thus offering users better token swap rates than they could get on any single DEX.Best splitting DEX aggregators connect to most major DEXs, such as Uniswap, Kyber, Curve, and 0x.Published on Jul 26, 2022Updated on Feb 5, 2026FAQ77Common scam tactics
Be extra cautious when approached through social media platforms like Facebook or Telegram.What should I do if I have fallen for a scam? For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on Feb 6, 2026FAQ2,632About SOLV Exclusive Airdrop Campaign Extension
Please consult your legal/tax/investment professional for questions about your specific circumstances. Digital asset prices are subject to high market risk and price volatility. The value of the BTC deposited and the reward SOLV token may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw to the actual withdrawal time based on market fluctuation. Prices of digital assets, including stablecoins, can and do fluctuate at any moment.Published on Apr 21, 2025Updated on Nov 17, 2025AnnouncementsOpen interest limits of contracts
If a futures is not shown on the trading rules page or its Open API query returns empty results, then the above rules do not apply to these futures.Published on Mar 22, 2025Updated on Feb 3, 2026Product documentationDerivatives suitability test FAQ
What documents are required for Qualified Investor verification in the UAE? Category Accepted documents Cash holdings Local bank statements, foreign bank statements. Portfolio value Broker statements, bank statements, asset manager holding statements, tax filings/receipts. Real estate (excluding your primary place of residence) Title deeds, appraised valuations, rental agreements, property valuations, sale contracts.Published on Sep 18, 2024Updated on Jan 20, 2026FAQ78Connecting Keystone to OKX Wallet is now available in extension
Dear OKX users The OKX Wallet extensions will officially support the connection to the Keystone hardware wallet on June 26, 2023. Also,the OKX wallet App will soon support the connection to Keystone in couple weeks. Now you can connect the Keystone to OKX Wallet to view and manage 28 multi-chain, 1000+ currency assets such as Bitcoin, Ethereum, OKTC, BNB, Polygon, etc., and use the Keystone hardware wallet to participate in dex, NFT markets and various dapp projects with one click.Published on Jun 27, 2023Updated on Nov 17, 2025AnnouncementsP2P campaign: Win featured ads and OKX swag
Campaign period: Oct 28, 2024, 10:00 (UTC+0) - Nov 11, 2024, 10:00 (UTC+0) What are featured ads? Feature ads are ads that receive premium placement at the top of the marketplace, complete with a special badge to grab attention. This maximizes your ad’s visibility and credibility, attracting more potential buyers and traffic to your ads. How do I qualify?Published on Oct 28, 2024Updated on Nov 17, 2025AnnouncementsHow do I import a wallet from Trust Wallet to OKX Web3 wallet?
With the OKX Web3 wallet, you have complete ownership of your assets, and it is accessible on iOS, Android and web browsers.How do I get my secret phrase on Trust Wallet?On the web Log in to your Trust Wallet extension on the web, go to Settings Select View Secret Phrase to get your secret phrase in order to import it to your OKX Web3 wallet View your secret phrase on Trust Wallet extensionOn the app 1.Published on Nov 29, 2023Updated on Sep 12, 2025FAQ92Get started with Orbit livestream
Go live with Orbit livestream and engage your community in real time. If you are new to Orbit livestream, follow these simple steps to set up your livestream.Set up your livestream Enter your livestream access link into a browser. Sign in to OKX. In the streaming window, select Set up livestream. Fill in information about your livestream. Mandatory fields include a thumbnail, a title and at least...Published on Jan 5, 2026Updated on Jan 29, 2026Product documentationGet started with OKX Options
If you make money on options, BTC equity is positive then there is no actual borrowing, you do not have to pay interest. For option traders, as the options are traded in BTC or ETH, you will only have borrowings on BTC or ETH. The historical and current interest rates are available here, which is relatively stable. 6.Published on Oct 9, 2023Updated on Feb 20, 2026Product documentationOKX Wallet extension has discontinued support for keyless wallets
Dear OKX users, From April 7, 2025 on, keyless wallets are no longer supported on the OKX Wallet extension. Users with keyless wallets can still access them and manage their assets on the OKX app. Keyless wallets are decentralized wallets, so their assets won’t be affected. For any further questions, please reach out to OKX Wallet customer support. OKX Wallet team April 7, 2025Published on Apr 7, 2025Updated on Nov 17, 2025Announcements