All
FAQ
Announcements
Product documents
Where can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on May 29, 2026FAQ34Where can I find the minimum deposit amount required for non-BTC?
If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network.Published on Oct 16, 2024Updated on May 29, 2026FAQ60Does OKX Marketplace charge fees?
OKX Marketplace's zero-listing fees democratize access to the NFT world, ensuring that anyone can participate without being burdened by upfront costs.A competitive edge While OKX Marketplace champions zero fees, many other NFT marketplaces continue to charge substantial amounts. This competitive advantage positions us as a market leader in terms of affordability.Published on Oct 14, 2023Updated on May 29, 2026FAQ22How do I find the Marketcap feature?
Identify trends: detect bullish or bearish market conditions and adjust your trading strategies accordingly.How do I find the Marketcap feature?Published on Feb 27, 2025Updated on Jun 18, 2026FAQ6How do I find the token unlocks feature?
You can easily find the token unlocks schedule by following these steps:On the web Go to the Markets menu on the homepage Search for the token you want to check using the search menu Select the token and open its Overview page on the right of the screen Look for the Token unlocks option, which will display the upcoming unlock events and their details Token unlocks menu in the Overview of the crypto page, on the web pageOn the app Use the search bar to find the token you’re interested in Select thePublished on Mar 4, 2025Updated on May 29, 2026FAQ15What can I do if I trigger P2P risk control?
Why am I still asked to submit additional materials after my initial submission? Our team may find subsequent issues when verifying your transaction and the submitted information. This requires additional clarification, so we need you to submit more materials.6. How will I be notified once the restrictions have been removed? Our team will reach out to you via email and the OKX App. You can check the update in the OKX app by going to P2P Trading > Profile > Account Restriction Dispute.7.Published on Sep 13, 2023Updated on Jun 21, 2026FAQ1,845How can I reduce trading fees?
Please participate in official campaigns (for example, referral programs) in a timely manner to access benefits such as fee rebates.Using limit orders To improve market liquidity, limit orders are charged lower fees than market orders. When trading, you may consider using limit orders, which are placed at a specified price and don’t execute immediately.Published on May 19, 2025Updated on Jun 15, 2026FAQ71How do I find my user ID (UID)?
Your user ID helps us to identify your account quickly and accurately, making it an important reference for customer support inquiries, security verification, affiliate programs, and certain transactions. Whether you need to retrieve account details, participate in referral programs, or troubleshoot issues with the support team, your user ID ensures smooth and efficient communication.Published on Mar 20, 2025Updated on Jun 18, 2026FAQ206How can I troubleshoot web or app issues?
Why can't I take screenshots on the desktop app? If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage.Published on Feb 11, 2026Updated on Jun 2, 2026FAQ13How can I protect myself from scammers?
What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you. Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment.Published on Aug 21, 2023Updated on Jun 18, 2026FAQ12,283What can I do with Discover in the OKX wallet?
With just one tap, you can dive deep into DApps, directly connect your wallet to engage with their services, and even add your most-used apps to My Favorites for quick future access. The Discover section also presents a vast range of DApps organized into specific categories and detailed charts. Categories include DeFi, Inscriptions, DEXs, NFT marketplaces, games, tools, and more.Published on Feb 24, 2023Updated on May 29, 2026FAQ6,476How can I enhance my OKX app security?
If financial risks still exist after these steps, consider replacing the device and contacting our support immediately at urgent@okx.com.What are the things that I can do daily to secure my security? If suspicious activity persists, switch to a trusted device and perform the following checks:Audit the security of your account Reset your login password: create a strong, unique password used exclusively for OKX, learn how you can change it here.Published on May 14, 2026Updated on May 29, 2026FAQHow can I get my project listed on OKX?
Share information about: Funding sources Capital allocation Investor backing Transparency improves credibility.Should I provide updates during the process? Yes. Regular updates on milestones, partnerships, or key developments — including your MiCA Whitepaper for regulatory compliance — show accountability and professionalism.What should I avoid when applying for listing?Can I request a direct contact person at OKX? No. The listing process follows strict internal procedures.Published on Apr 16, 2026Updated on May 29, 2026FAQ3How can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on Jan 15, 2026Updated on May 29, 2026FAQ36How can I do spot trading with the Jupyter Notebook?
You'll find below a quick explanation of how to figure out what mode your current account is configured as.9. How can I figure out what mode my current account configured as?Published on Sep 29, 2023Updated on May 29, 2026FAQ562