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Passkey FAQ
Why can't I verify my passkey with my original device and Apple ID? If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on Mar 19, 2025Updated on Jun 15, 2026142Apple Pay – Additional Terms
Service Relationship Apple Pay is provided by Apple Inc. (“Apple”). Apple is not the card issuer and is not responsible for the OKX Debit Card ("Card"), underlying account, or any transaction disputes. Tokenised Card When you add the Card to Apple Pay, Apple substitutes a Device Account Number (“token”) for your actual Card number. We may decline, suspend, or delete that token at any time—for example, if we suspect fraud or if your Card account is closed.Published on Aug 8, 2025Updated on May 29, 202611How do I buy crypto with Apple Pay?
If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.Published on Jul 2, 2025Updated on May 29, 20266How do I authorize a new device when I log in?
The platform currently doesn't have a set limit on the number of devices you can log in from. You're free to log in to the same account across multiple devices. To download the OKX app, you can download via: Android: Download via official download page iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on Aug 31, 2023Updated on Jun 17, 202614,013What should I do during or after a scam?
Learn more on how you can spot scams here.What should I do during or after a scam? When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Stop sending any further payments: don't let the scammer convince you to send more to "recover" your losses — this is a common tactic. Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away.Published on Mar 11, 2024Updated on May 29, 2026775Why is my OKX app not working?
Restart and update the app Completely close the app (force-quit if possible). Restart your phone or tablet. Check the App Store or Google Play for updates. Install any available updates before opening the app again. Many app crashes are fixed through regular updates and bug patches. 2. Check your internet connection Connectivity issues can prevent apps from loading.Published on Mar 16, 2026Updated on Jun 10, 202622How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
After confirming the above, try backing up your wallet again. Visit OKX wallet FAQ or contact our OKX Assistant for further assistance.Published on Jan 12, 2023Updated on May 29, 20269,782What should I do if I accidentally deposit crypto that OKX doesn't support?
Please update to the latest version before proceeding. Withdrawal gas fee token is assigned automatically based on the token type: For unsupported tokens: the gas will be settled in a stablecoin of your region For unsupported deflationary tokens: the gas fee will be settled in the withdrawal token itself.Published on Sep 26, 2023Updated on May 29, 20262,003How do I secure my account after detecting unusual activity?
If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.Published on Mar 21, 2025Updated on May 29, 202634How does insufficient permissions for TRON wallet addresses work?
Below are how you can work around it: You may check if you have permission for the TRON wallet address by searching for the wallet address here. You need to crosscheck if your account has owner or active permissions. If your address doesn't have permission, kindly update the owner permissions to regain full access to the wallet. The outcome of the TRON wallet address search To learn more about other Risk Fraud topics, visit here.Published on Aug 20, 2024Updated on May 29, 2026231What's OKX Web3 wallet?
Decentralized wallet doesn't save your wallet password and can't retrieve it if it's lost Stay cautious when responding to unfamiliar requests for approval, as they may be attempts to scam or phish you. Be careful when clicking on unknown links and downloading new software. Note: Using the wallet doesn't require identity verification, review, or account login.Published on Sep 5, 2023Updated on May 29, 2026102,248How does the V3 liquidity pools work on OKX DeFi?
These price ranges are updated in real-time according to market conditions, and users can choose between Safe, Standard, and Expert price ranges. Additionally, users have the option to provide liquidity to V3 pools, and in return, they'll receive an NFT representing their provided liquidity. This NFT can then be staked in LP pools to earn additional fees.Published on May 14, 2024Updated on May 29, 202626I haven't received the verification code
If self-reset still doesn't work, submit a request or contact our customer support via the chatbot in Support Center. Please use your email linked to the OKX account with login issue to contact us.2. Why am I not receiving the email authentication code? If you're not receiving the code, you can try the following methods. Check your spam or junk folder and your email's filter settings to see if any authentication code emails have been misdirected.Published on Aug 16, 2023Updated on Jun 20, 202633,328How do I create passkeys? (app)
If you change phones or switch your Apple ID, your existing passkey may stop working and require require removal. To remove a passkey: Select the passkey you want to delete Complete the verification process to confirm the removal Note: removing your passkeys may potentially lower the security level of your account. It is highly recommended to consider the associated risks before proceeding.More info about Passkeys Passkeys are used differently for DEX trading wallet and Pay.Published on Aug 16, 2023Updated on Jun 17, 202613,497How does futures spread trading work on OKX Liquid Marketplace?
Since trading futures spread is market neutral and requires two legs, crypto traders often face several issues: Execution risk: trading multiple-leg strategies in the order book requires entering one leg of the trade after the other. The executed price of the second leg can differ from the desired price, particularly in times of high volatility. Customization: futures spread trading is often only available on a limited number of instruments.Published on Mar 13, 2024Updated on May 29, 20266