All
FAQ
Announcements
Product documents
How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
One Apple ID, Google account or Huawei ID will use one backup password. You need to verify the password you previously set when you want to back up another wallet.What should I do if I can't back up my wallet? If you encounter issues while backing up your wallet, please check the following: Not logged in to your cloud account: Make sure you're signed in to the same cloud account (iCloud, Google Drive, or Huawei Cloud) that you intend to use for the backup.Published on Jan 12, 2023Updated on May 29, 20269,787Guide to ID and selfie photos for identity verification
The ID should also meet the following requirements: All information, including your profile photo, is clearly legible; Within expiry; Contains your date of birth.How to properly take photos of my ID? Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy. The photos of your ID should also show all corners of the ID card or document.Published on Oct 13, 2023Updated on Jan 28, 202613,995How do I find my user ID (UID)?
You'll see your user ID under Profile > Personal info, and there's a copy option next to your user ID User ID is one of the details shared within the Personal info section You'll need to provide your user ID for any customer support issues. Learn more about your account by visiting our OKX FAQ page.Published on Mar 20, 2025Updated on Jun 18, 2026206What should I do if my withdrawal was sent to the wrong user ID (UID)?
If you accidentally sent a withdrawal to the wrong user ID (UID) of another OKX user, please note that we can’t directly reverse or recover funds once they’ve been credited to another user’s account. However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2.Published on Oct 13, 2025Updated on May 29, 202622How do I check the status of my returned withdrawal?
Respond to the following questions to proceed Provide the withdrawal ID and returned TxID from the receiving platform details of the addressed transaction as requested by the chatbot. You'll also be asked to briefly explain the issue that you're facing. One step closer with the withdrawal ID and returned TxID from the receiving platform of the transaction The ticket has been created and OKX customer service will reach out to you within 10 hours.Published on Oct 30, 2023Updated on May 29, 2026305What is OKX keyless wallet?
Log into iCloud or Google Drive to download Share 3 and initiate the restoration process for your keyless wallet. After restoring with iCloud or Google Drive, all 3 private key shares will be automatically refreshed and generate new ones without affecting your wallet address or assets.5. Is the use of a keyless wallet considered centralized behavior? OKX keyless wallet is a fully decentralized, non-custodial multi-chain wallet. OKX exists as a service provider and has no access to user assets.Published on Aug 1, 2023Updated on May 29, 2026212What's OKX Web3 wallet?
Cloud back up: if you choose to back up with Cloud, your wallet's seed phrase will be securely stored in iCloud, Google Drive, or Huawei Cloud. To back up your wallet using these services, you must set a password to protect your seed phrase. This password will be required when restoring your wallet. Each Apple ID, Google account, or Huawei ID is linked to a single backup password. If you back up another wallet, you'll need to verify the previously set password.Published on Sep 5, 2023Updated on May 29, 2026102,259How do I use the custom interval feature?
Adapt to various market conditions: adjust intervals dynamically based on market volatility and trading goals. By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on Mar 5, 2025Updated on May 29, 20266Security audit report collection
Entrance: an entrance to execute instructions that are allowed to be invoked by registered adapters. UniswapV2AdapterMain: an adapter to the UniswapV2 pools that allows the users to stake the LP to MasterChef. Overall, the audit result is at low risk and all the issues have been fixed. For more information on this, please check out the audit report here. OKX Wallet Marketplace Solana NFT transactions audit report - 2022.07.27 OKX Marketplace of Solana has passed a safety audit by CertiK.Published on Nov 11, 2022Updated on May 29, 20267,089Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the service status, so you can stay informed and resume operations as soon as possible.Hard fork (Deposit/withdrawal suspension) A hard fork is a disputed blockchain upgrade that must be completed before service can resume. Once the hard fork is complete, we'll start up again without delay. What's forking?Published on Aug 31, 2023Updated on May 29, 20261,055How do I reverse my trading position with one tap?
The One-tap reverse feature lets you adapt immediately by flipping your position with a single action. Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters. Minimize execution errors: reversing a position manually could lead to mistakes in quantity or price input. One-tap reverse reduces that risk by automating the action with default precision.Published on Jul 5, 2025Updated on May 29, 202610How do I secure my MPC wallet?
It's highly recommended to back up your Share 3 to your device's cloud (iCloud, Google Drive, or Huawei Cloud) to prevent the loss of your assets. To back up your Share 3 data, go to your device's cloud service and set your password for encryption. Share 3's data will be uploaded to your device's cloud and it'll be removed from your device to secure your private key shares.Published on Aug 22, 2023Updated on May 29, 2026441Why did my identity verification fail?
Invalid ID (E.g. Unsupported ID type, ID issued has expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID isn't expired. Each customer is only allowed to have one account. Make sure your original identity documents are clear and fully visible.Published on Aug 8, 2024Updated on May 29, 202660How do I turn on Hedge mode?
It's widely used by both institutional and experienced retail traders to enhance risk control and adapt quickly to changing market conditions—all while keeping multiple positions active within the same contract.Why should I use hedge mode? Helps manage risk in volatile markets: Hedge mode allows traders to mitigate risk by holding both long and short positions at the same time.Published on May 7, 2025Updated on Mar 24, 20268OKX AI 101
Traditional Bots: Requires coding, fixed rules, good for simple strategies, can't self-adapt AI Bots: Natural language input, flexible strategies, handles complex logic, can adapt to marketOKX AI Trading Strategy Creating an AI trading strategy on OKX involves three core steps: select a trading instrument, configure market data (indicators and timeframes), and describe your trading logic in natural language. The system auto-generates a Prompt which you review before backtesting or going live.Published on May 4, 2026Updated on May 29, 20264