All
FAQ
Announcements
Product documents
Spot copy trading: lead trader FAQ
As a lead trader, how do I get traffic exposure on OKX? There are two ways to increase traffic exposure to your profile on our platform. Those are: Have a good strategy for your trading: engage in real trading on your trading account and achieve good results that derive from a solid trading strategy, gauged by PnL% and absolute PnL gains.Published on Oct 18, 2023Updated on May 29, 202667What are the most commonly used DApps?
If you have any questions while using OKX Wallet, feel free to contact us at any time.Published on Nov 15, 2022Updated on May 29, 2026464What to do in the event of a trade error
Trade errors are any incorrect trades that were made in good faith, for instance mistaking one user's trade for another when dealing with multiple counterparties at the same time. If price action is in the other direction shortly after a trade or there were not adequate checks before executing, a trade error is not deemed to have occurred.Published on Jun 30, 2022Updated on May 29, 202697How do I set a Scaled order for Futures trading?
Efficiency: automating the placement of multiple orders saves time and reduces the need for constant manual adjustments.How do I set Scaled order on OKX?Published on Jun 3, 2024Updated on May 29, 202635What's the P2P Merchant Program?
Before applying, make sure you meet all of the following requirements: Complete identity verification Meet the minimum number of completed orders Account registered for more than 30 days Meet the required order completion rate Next, our team will thoroughly check the account for compliance with security rules and requirements for statistics and trading behavior to see if you're a good fit.How do I apply and become a Diamond Merchant?Published on Sep 5, 2023Updated on Jun 1, 2026633Outcomes FAQ
Order validity is managed by GTC (Good Till Cancelled)(remains active until filled or manually canceled) or GTD (Good Till Date) (automatically canceled upon expiration) strategy.What order strategies are available? Market orders default to the FAK (Fill and Kill) strategy: fill as much as possible, and immediately cancel the unfilled portion.Published on May 20, 2026Updated on Jun 19, 20261,590Spot copy trading: copy trader FAQ
Does copying a professional without the need for any complicated analysis sound too good to be true? Try it out here for yourself! This article is provided for informational purposes only. It's not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell or hold digital assets; or (iii) financial, accounting, legal or tax advice.Published on Oct 18, 2023Updated on Jun 19, 2026125Exploring OKX NFT marketplace: your gateway to exclusive collections
This guarantees you'll have good experience in the digital realm. So, if you're ready to embark on your NFT journey, OKX is here to help you get started.Published on Dec 28, 2023Updated on May 29, 2026518How do I create/import an OKX wallet?
How do I create a new OKX wallet or import an existing OKX wallet? Creating a new OKX wallet or importing an existing OKX wallet is simple and hassle-free. You can find out more on how to create or import an OKX wallet via our web or app: How do I manage my wallet on web How do I manage my wallet on app How do I restore an existing OKX wallet? If you lose access to your wallet or forget your password, restoring your wallet is simple — just make sure you have your seed phrase accessible.Published on Aug 24, 2023Updated on Jun 19, 20263,898Common scam tactics
Be extra cautious when approached through social media platforms like Facebook or Telegram.What should I do if I have fallen for a scam? For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on May 29, 20262,737What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on Oct 15, 2024Updated on May 29, 2026248What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on May 29, 2026120What can I do if I trigger P2P risk control?
When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do? Please refer to the required information and documents, and submit via OKX app > P2P trading > Profile > Account restriction dispute5.Published on Sep 13, 2023Updated on Jun 19, 20261,845How do I authorize a new device when I log in?
For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.Published on Aug 31, 2023Updated on Jun 17, 202614,010What should I do if I forget my OKX wallet password?
This design ensures user sovereignty over assets, but it also means that password recovery services are not available.Q: If I lose my seed phrase but still remember my wallet password, can I recover my assets? No. The seed phrase or private key is the only credential that can be used to recover a wallet. If you lose your seed phrase and do not have a backup, your assets cannot be recovered, even if you still remember your wallet password.Published on Oct 28, 2022Updated on May 29, 202613,707